Customer Services Leader / Service Manager 【外資系/フレックス/海外研修あり】 | Daijob AGENT (Human Global Talent Co., Ltd.)の求人詳細


キービジュアル キービジュアル
更新日 2021-11-16
掲載開始日 2021-11-16

Customer Services Leader / Service Manager 【外資系/フレックス/海外研修あり】

  • 人材紹介
  • マネージャーレベル
Daijob AGENT (Human Global Talent Co., Ltd.)
企業名 シンクロン・ジャパン株式会社
Daijob AGENT (Human Global Talent Co., Ltd.)
カスタマーサービス - カスタマーサービス/カスタマーサポート
IT関連(その他) - カスタマーサポートエンジニア
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.

We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our products is being acquired by learning our products and help our customers solving problems as well as advising them.

You will get an exciting opportunity to develop new skills in a fast-moving environment. This position has high visibility and responsibility to ensure exceptional service delivery to the customer. The role is based in Tokyo.

・Lead Customer Care team in Japan
・Build Analyst Service for Inventory customer together with expert service team
・Customer Support quarterly KPI reports creation for customer
・Ensuring proper communication with the customers through our case management tool and other communication channels including email and telephone.
・Cooperation with the programmers (R&D) to suggest improvements, report bugs and channel feedback from the customers.
・Executing technical supervision to ensure proper functioning of our applications in the customer production installations.
勤務時間 9:00〜18:00(うち1時間が休憩、フレックスあり)
応募条件 【Required】
・Excellent SQL and relational database skills (preferably Oracle and/or PostgreSQL).
・Effective customer skills, including oral and written communication.
・Both advanced Japanese and English skills allowing for fluent communication in written and oral fashion.
・Leadership and Presentation skills


・5+ years of experience in the Software industry
・Knowledge of Java Enteprise Edition solutions.
・Practical knowledge of XML and related technologies (XPath, XSLT, etc.).
・Practical experience with Windows and Linux operating systems, log files analysis and information retrieval.
・Experience working in a software support environment catering to global clients.
・Efficient reading of Java source code and experience with bug-fixing.
・Experience with programming will be a plus.
・Experience with version control systems (CVS, git), data transfer protocols (FTP/sFTP), WebSphere MQ will be a plus.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 500万円 〜 900万円   
給与に関する説明 年俸制(残業代含む)

休日 完全週休2日制(土日)
契約期間 正社員(試用期間6か月)

Customer Services Leader / Service Manager 【外資系/フレックス/海外研修あり】