カスタマーサービス - カスタマーサービス/カスタマーサポート
Responsible for creating and driving their Hybrid Cloud Management sales pipeline. Capture leads outside of specialization and use
closed-loop lead management to ensure assignment and follow- up by others.
•Maintains knowledge of competitors in account to strategically position the company's products and services better.
•Use specialty expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline in and drive pursuit.
•Development of quota objectives and future direction for defined product category.
•Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for large accounts, by developing a core understanding of the unique business needs of the client within their industry.
•Organize and lead proposal team across business units.
•May invest time working with and leveraging external partners to deliver sale.
At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics.
In the race to innovate, Micro Focus customers have the clear advantage. Ourportfolio spans the following areas:
Enterprise DevOps | Hybrid Cloud Management | Security and Info Governance | Big Data, Machine Learning, & Analytics
|勤務時間||9 to 6|
Education and Experience Required:
•University or bachelor’s degree and directly related previous work experience.
•Demonstrated achievement of progressively higher quota, diversity of business customer, and higher-level customer interface.
•Typically, 10+ years of enterprise sales experience; 5+ years of enterprise software sale history, not point-to-point products.
•Hybrid Cloud Management sales experience for Hybrid Monitoring, IT Service Management, IT automation and Data Center Automation software are also feasible to this role.
•3+ years of IT Operations management sales by complexed, cross-portfolio proposals.
•Is considered an expert in knowledge of Hybrid Monitoring, IT Service Management, Automation software and Data Center Automation products.
•Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling using quantified impact.
•Understands the role of IT within area of specialization and how the company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities.
•Extensive account planning skill with all eyes on customer’s news, IR Information, and industry trend to find out and address customers’ unidentified challenges preemptively.
•Accurate account revenue creating and forecasting skills.
•Cultivates & maintains positive relationships with customers to ensure account retention & growth, and positions the company as the preferred vendor for meeting all business needs.
•Establishes a professional working relationship, up to the executive level, with the client.
•Demonstrates ownership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals.
•Understands how to leverage the company's portfolio and change the playing field on our competitors.
•Utilizes Salesforce as an expert and accurately forecasts business.
•Leverages Professional Services as part of strategic product sales.
•Maintain expertise of industry trends, associated solutions, and key partner/ISV solutions.
•Maintains expertise on IT at all levels - new applications, maintenance, typical budgets of the CIO's, typical objectives, measures, metrics.