【Voice Engineer】 | ウィプロ・ジャパン株式会社の求人詳細


キービジュアル キービジュアル
更新日 2020-01-15
掲載開始日 2020-01-15

【Voice Engineer】

  • ★★★ シニアレベル


IT関連(インフラ系) - ネットワークエンジニア
IT関連(インフラ系) - ネットワーク監視
IT関連(その他) - その他
業種 ITコンサルティング
勤務地 アジア 日本 東京都

仕事内容 【Key skills required for the job】
- Network Voice and Collaboration Admin (For Voice Engineer mandatory)  
- As an  administrator, you should be able to handle first point escalation for all technical and process issues.  
- Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.  
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower
- Follow quality / security process defined for the engagement.  
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
- Prepare Weekly and monthly status reports.  
- Participate in business meetings with various stake holders on a need basis.  
- Take corrective actions based on the customer satisfaction surveys.   Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members. Able to work on Knowledge acquisition and updates to related documents  
Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started operations in 1998.

Japan is part of Wipro’s Growth Markets portfolio and our success here has been a result of our sharp focus on select industry sectors, strong track record of successful execution and the ability to deliver integrated solutions across various technologies, skill sets and domains.
勤務時間 9:00 - 18:00
応募条件 【Mandatory Skills】
- Network Voice Admin Infra Trouble shooting and Operations, Technical Support, Networking Admin
- Cisco IPT / CUCM – L2 skill
- Telephony Protocols such as H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco), L2 skill
- Conferencing devices (single screen MCUs, IOS gateways, TelePresence server) L2 skill
- Collaboration services
- Cisco telepresence management suite
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 日常会話
年収 日本・円 700万円 〜 1000万円   
給与に関する説明 社会保険完備
休日 完全週休2日制(土・日・祝祭日)
契約期間 正社員
最寄り駅 日本橋、東京