User Support Engineer - Insurance ユーザーサポートエンジニア | Ahead Groupの求人詳細

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キービジュアル キービジュアル
更新日 2019-08-19
掲載開始日 2019-08-09

User Support Engineer - Insurance ユーザーサポートエンジニア

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企業名
直接採用

Ahead Group

職種
Ahead Group
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - その他
業種 ITコンサルティング
勤務地 アジア 日本 東京都

仕事内容 Ahead Group is looking for a User Support Engineer to join our client in the Health Insurance Industry. Successful candidates will have around 3 years or more of experience providing support in an enterprise level environment. Candidates must also have a good understanding of written and spoken Japanese as well as strong English.


Responsibilities
Provide support to Japanese users locally.
Work as the escalation/chase person for off-shore infrastructure teams for deeper issues on Exchange, VMWare, Group Policy, Active Directory, Network, mobile device, video conferencing
ID management (network id application, revocation, password reset, login trouble)
Troubleshooting of general software like Outlook, Skype for Business, Windows
Troubleshooting hardware issues with desk phone, corporate iPhone, iPad, multi-function printer, webcam, video conference system, kiosks
Filing all tickets in Cherwell and Service Now, follow up for escalation and tracking other requests/issues
Project planning and coordination for migration to Windows 10, Cloud-based VM (VDI), application install and signoff checklists
Maintaining IT asset inventory

Qualifications
3+ Years of relevent industry experience
JLPT 2 level Japanese or higher
TOEIC score of 800 or higher
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 経験と能力に基づく   
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User Support Engineer - Insurance ユーザーサポートエンジニア

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