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キービジュアル キービジュアル
更新日 2019-07-13
掲載開始日 2019-07-12

ITSM Change Analyst

  • ★★★ シニアレベル
企業名
直接採用

Ahead Group

職種
Ahead Group
IT関連(その他) - その他
業種 ITコンサルティング
勤務地 アジア 日本 東京都

仕事内容 Ahead Group is looking for a Change Analyst to join a global insurance leader to support their ITSM function to enhance collaboration across multiple areas of a complex enterprise.
The Change Analyst will work to reduce IT outages and increase efficiency within the company by providing top level risk and change analytical expertise.

Responsibilities:

Analyze risk and impact in ServiceNow Change Tickets, escalating and highlighting risky work, resulting in minimizing risk to the business.
Chair (Japanese/English) in the absence of the IT Change Manager.
Pro-actively identify areas of process improvement within the ITSM function.
Build and sustain strong rapport with infrastructure team and application team members, resulting in effective communication and clear understanding of planned work.
Scope and deliver change process training are given to all required team members.
Support Regional change manager for the agreed overall scope of the function.

Required Skills:

At least 5 years of experience in IT, preferably for financial institutions.At least 1 to 2 years’ experience in IT change management, preferably running a CAB in an enterprise scale corporation.
Strong ITIL background and analytical ability regarding change.
Business level English and at least N1 JPLT Japanese ability required.
Preferred skills :

Strong cross technology background in areas such as network, distributed, end user and mainframe.
Understanding of foundational IT technical issues and relationships.
Knowledge of corporate tool sets such as Service-Now (incident/problem)
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 600万円 〜 900万円   
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