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キービジュアル キービジュアル
更新日 2019-07-13
掲載開始日 2019-07-12

Billing Support Engineer

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企業名
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Ahead Group

職種
Ahead Group
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - その他
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 The company was established in 1993, and is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, the company employs over 19,000+ IT professionals and serves clients worldwide utilizing its award-winning Central, Eastern European global delivery platform, and its locations in 25 countries across 4 continents. In 2013, the company was ranked by Forbes as #6 among America's 25 Fastest-Growing Tech Companies and #2 on the list of America's Best Small Companies: 20 Fast-Growing Tech Stars.
We value individuality and we are highly interested in motivated people with desire to grow, as we do not believe in micro-management.
We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.

Project description:

The company provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations.
We are hiring people to extend support in Japanese, Chinese and Korean languages.

Responsibilities:

Provide timely resolution of client inquiries as the point of contact for Google Cloud Platform customers including billing, trials and cancellations
Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution
Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience
Review and improve the quality of localization in materials including online help, websites, customer emails and notifications

Required skills:

Strong troubleshooting/problem solving skills
Ability to prioritize and multitask work
Excellent customer service skills
Ability to understand the overview of Google Cloud Platform products with Cloud technologies
Ability to adapt to new technologies and get a certification of Google Cloud Platform product overview
Ability to perform job functions under stress and pressure
Strong verbal and written communication skills and analytical skills
Willing to take initiative and be accountable
Commitment to continuous self-learning
Commitment to document solutions and knowledge gaps as identified
Reliability and regular attendance is essential
Capability to understand the local culture of business and various technologies in the local customers apply for Japanese, Mandarin Chinese and Korean
Work experience for local customers is preferred

Nice to have:

BA/BS degree preferred. Prior customer support experience for more than couple of years, preferably in Enterprise software
Experience working on central helpdesk teams
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
中国語能力 なし
年収 日本・円 700万円 〜 1000万円   
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Billing Support Engineer

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