【Global Insurance】Operations Incident Management NV14030 | スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.の求人詳細

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更新日 2019-05-16
掲載開始日 2019-05-09

【Global Insurance】Operations Incident Management NV14030

  • ★★★ シニアレベル
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取扱い会社
人材紹介
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
企業名 会社名非公開
職種
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連(その他) - プロジェクトマネージャー
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - その他
業種 生命保険・損害保険
勤務地 アジア 日本 東京都
アジア 日本
仕事内容 Working in the Service Management division the ITSM operation management person will be responsible for:
‐ Incident management implementation across each division within the group
‐ Helping develop and implement Incident management function/process to successfully implement across the organization
‐ Incident management Documentation
‐ Senior Stakeholder consultation

Working in a team of 4 you will cover the Incident management scope and also assist the team:
‐ As the single Interface for Infra/Apps Incidents in Japan (in Japanese and English)
‐ Driving decision making for incident resolution and minimizing impact to the business
‐ Providing incident updates to stakeholders and escalation to senior management and BUIT・s
‐ Running both technical conference bridges and business update calls
‐ Capturing incident follow ups and completing formal Post Mortem
企業について
(社風など)
A global leader in the financial services industry. The company has provided financial services for about 100 years in more than 80 countries.
勤務時間 9:00 - 18:00(Mon - Fri)
応募条件 ‐ Experience in Service Delivery, Problem Management or Incident Management.
‐ ITIL v2 or v3 Foundations training or higher level of ITIL Certifications.
‐ Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
‐ Ability to work under pressure and ability to multi・task.
‐ Excellent independent judgment: excellent creative and high level analysis skills.
‐ Client focus and ownership ‐ displays initiative and a proactive approach to work.
‐ Ability to influence and lead technical conversations with various infrastructure support groups.
‐ Understanding of PM terminology, concepts, and processes. Possesses working knowledge of general project management practices and methodologies.
‐ Sensitivity and urgency in dealing with line of business outages.
‐ Ability to interface and work with multiple teams across regional boundaries and communication channels.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 750万円 〜 800万円   
給与に関する説明 ‐ Social insurance
‐ Transportation Fee
休日 Saturday, Sunday, and National Holidays
契約期間 6 month rolling contract
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