人材紹介スキルハウス・スタッフィング･ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連（その他） - プロジェクトマネージャー
IT関連（その他） - カスタマーサポートエンジニア
IT関連（その他） - その他
Working in the Service Management division the ITSM operation management person will be responsible for:
‐ Incident management implementation across each division within the group
‐ Helping develop and implement Incident management function/process to successfully implement across the organization
‐ Incident management Documentation
‐ Senior Stakeholder consultation
Working in a team of 4 you will cover the Incident management scope and also assist the team:
‐ As the single Interface for Infra/Apps Incidents in Japan (in Japanese and English)
‐ Driving decision making for incident resolution and minimizing impact to the business
‐ Providing incident updates to stakeholders and escalation to senior management and BUIT･s
‐ Running both technical conference bridges and business update calls
‐ Capturing incident follow ups and completing formal Post Mortem
|A global leader in the financial services industry. The company has provided financial services for about 100 years in more than 80 countries.|
|勤務時間||9:00 - 18:00（Mon - Fri）|
‐ Experience in Service Delivery, Problem Management or Incident Management.
‐ ITIL v2 or v3 Foundations training or higher level of ITIL Certifications.
‐ Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
‐ Ability to work under pressure and ability to multi･task.
‐ Excellent independent judgment: excellent creative and high level analysis skills.
‐ Client focus and ownership ‐ displays initiative and a proactive approach to work.
‐ Ability to influence and lead technical conversations with various infrastructure support groups.
‐ Understanding of PM terminology, concepts, and processes. Possesses working knowledge of general project management practices and methodologies.
‐ Sensitivity and urgency in dealing with line of business outages.
‐ Ability to interface and work with multiple teams across regional boundaries and communication channels.
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 750万円 〜 800万円|
‐ Social insurance
‐ Transportation Fee
|休日||Saturday, Sunday, and National Holidays|
|契約期間||6 month rolling contract|