Platform Manager (Client support Analyst) - Software Start Up | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社の求人詳細

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更新日 2019-04-26
掲載開始日 2019-04-26

Platform Manager (Client support Analyst) - Software Start Up

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人材紹介
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
企業名 会社名非公開
職種
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
カスタマーサービス - その他
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 As a platform manager, you will be responsible for providing platform support to clients / partners and to gather data.


Description

* Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
* Interpret client and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
* Partner closely with the account managers to ensure we are exceeding client expectations
* Analyze and Import client or partner data, and provide quality assurance over the information and content loaded into the Platform
* Serve as a subject matter expert to clients as well as internal teams
* Act as an escalation point for the customer support teams on complex client issues
* Test new product features and workflows and provide feedback to product management
* Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams


Profile

* BA/BS or similar college level education
* 1-3 years of customer support (analyst experience is an advantage)
* Native-level fluency in Japanese and business fluency in English
* Proficient in data analysis and manipulation with solid spreadsheet (Excel)
* Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
* Detail-oriented, organized, process-driven
* Ability to work quickly and accurately in a high-volume environment
* Autonomous worker with excellent time management skills
* Ability to thrive in a cross-functional team environment
* Interest in technology, bonus in local/location software


Job Offer

* Competitive salary + advantages
* Free lunches
* Several insurances


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Mathieu Amand on +813 3 6832 8927
企業について
(社風など)
Our client is an American based start-up Cloud-based company that is growing exponentially!
英語能力 流暢 (TOEIC 865点以上)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   
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