IT関連（その他） - カスタマーサポートエンジニア
IT関連（その他） - IT ヘルプデスク
Ahead Group is looking for a Billing Support Engineer to join our partner, an IT company in Tokyo.
The company provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.
• Provide timely resolution of client inquiries as the point of contact for Google Cloud Platform customers including billing, trials and cancellations
• Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience
• Review and improve the quality of localization in materials including online help, websites, customer emails and notifications
• Strong troubleshooting/problem solving skills
• Excellent customer service skills
• Ability to understand the overview of Google Cloud Platform products with Cloud technologies
• Ability to adapt to new technologies and get a certification of Google Cloud Platform product overview
• Strong verbal and written communication skills and analytical skills
• Commitment to document solutions and knowledge gaps is identified
• Capability to understand the local culture of business and various technologies in the local customers apply for Japanese, Mandarin Chinese and Korean
• Work experience for local customers is preferred
• Native/N1 Japanese; Business English
【Nice to have】
• BA/BS degree preferred. Prior customer support experience for more than couple of years, preferably in Enterprise software
• Experience working on central help desk teams
• Candidates with Chinese (Mandarin) or Korean language skills are also encouraged to apply.
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 600万円 〜 900万円|