Billing Support Engineer 【課金サポートエンジニア】 | Ahead Groupの求人詳細


キービジュアル キービジュアル
更新日 2019-06-07
掲載開始日 2019-05-30

Billing Support Engineer 【課金サポートエンジニア】

  • ★★★ シニアレベル

Ahead Group

Ahead Group
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - IT ヘルプデスク
業種 ITコンサルティング
勤務地 アジア 日本 東京都

仕事内容 Ahead Group is looking for a Billing Support Engineer to join our partner, an IT company in Tokyo.

The company provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

• Provide timely resolution of client inquiries as the point of contact for Google Cloud Platform customers including billing, trials and cancellations
• Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience
• Review and improve the quality of localization in materials including online help, websites, customer emails and notifications
応募条件 【Required skills】
• Strong troubleshooting/problem solving skills
• Excellent customer service skills
• Ability to understand the overview of Google Cloud Platform products with Cloud technologies
• Ability to adapt to new technologies and get a certification of Google Cloud Platform product overview
• Strong verbal and written communication skills and analytical skills
• Commitment to document solutions and knowledge gaps is identified
• Capability to understand the local culture of business and various technologies in the local customers apply for Japanese, Mandarin Chinese and Korean
• Work experience for local customers is preferred
• Native/N1 Japanese; Business English

【Nice to have】
• BA/BS degree preferred. Prior customer support experience for more than couple of years, preferably in Enterprise software
• Experience working on central help desk teams
• Candidates with Chinese (Mandarin) or Korean language skills are also encouraged to apply.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
中国語能力 日常会話
年収 日本・円 600万円 〜 900万円   

Billing Support Engineer 【課金サポートエンジニア】