Senior Developer Support Engineer 【シニアデベロッパーサポートエンジニア】 | Ahead Groupの求人詳細

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更新日 2019-06-07
掲載開始日 2019-05-30

Senior Developer Support Engineer 【シニアデベロッパーサポートエンジニア】

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企業名
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Ahead Group

職種
Ahead Group
IT関連(オープン・WEB系) - 業務アプリケーションSE
IT関連(オープン・WEB系) - プログラマー
業種 ITコンサルティング
勤務地 アジア 日本 東京都

仕事内容 Ahead Group is looking for a Senior Developer Support Engineer to join our partner, an IT company in Tokyo.

The company provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

【Responsibilities】:
• Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage
• Event Management: monitor network, server and web applications to ensure high availability.
• Incident Management, Problem Management: open, update and close trouble tickets with detailed information relating to trouble reported.
• Provide technical assistance and developer support as part of a global 24x7-support organization.
• Work closely with engineers and product managers to improve the product and make our customers successful.
• Knowledge Management: develop and maintain a working knowledge of a wide range of applications and systems.
• Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.
• Follow notification and escalation procedures.
• Follow standards for communications with business involving operational issues
• Monitor cases queue and assist agents with case queries
• Be subject matter expert for other agents
• Share knowledge and educate the agents with product updates and best practices
応募条件 【Required skills】:
• 3+ years’ experience fully as Developer Engineer or a combination of Networking and Development
• Proficient in at least one of Java, Python, PHP or Go
• Ability to read and understand code and able to write code samples to reproduce customer issues
• Familiarity with cloud computing
• Familiarity with web protocols (HTTP, TLS, etc.)
• Familiarity with SQL
• Handling high severity issues and troubleshooting experience
• Experience working on production environments & client facing
• Native/N1 Japanese; Business English

【Nice to have】:
• Experience with Platform as a­ Service (PaaS)
• Familiarity with parallel/distributed computing (NoSQL, Map Reduce, etc.)
• Familiarity with modern API technologies
• Candidates with Chinese (Mandarin) or Korean language skills are also encouraged to apply.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 600万円 〜 900万円   
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Senior Developer Support Engineer 【シニアデベロッパーサポートエンジニア】

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