【Global IT Solution】Technical Support Engineer MO13591 | スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.の求人詳細


キービジュアル キービジュアル
更新日 2019-04-16
掲載開始日 2019-04-03

【Global IT Solution】Technical Support Engineer MO13591

  • ★★★ シニアレベル
  • 上場企業
  • 転勤無し
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
企業名 会社名非公開
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - 社内システム担当
IT関連(その他) - プロジェクトマネージャー
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都
アジア 日本
仕事内容 ‐ Demonstrate leadership and work independently to resolve complex technical problems, including escalations to our product engineers.
‐ Own resolution of Incidents raised by the Customer, on a variety of technical issues including Email processing, Anti・abuse configuration and Webmail processing.
‐ Proactively monitor and conduct health checks of the platforms under your responsibility, to ensure the systems are running at optimum levels.
‐ Prepare, review and execute procedures for housekeeping tasks
‐ Interact with other teams in the company to resolve complex issues, owning them to resolution
‐ Develop methods and best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles and our internal tech forums.
‐ Strive to become a Subject Matter Expert of multiple products/services working with Engineering‐ to drive increasing quality and usability of our product suite
Our client is a NASDAQ listed growing IT solution company that provides a platform for e-mail accounts.
勤務時間 9:30 - 18:30(Mon - Fri)
応募条件 ‐ Bachelor's Degree in CS, MIS, or relevant engineering/science fields
‐ Experience in technical support, engineering, IT, project management or consulting
‐ Prior customer・facing experience

【Skills Preferred】
‐ Experience managing Multi・layered applications on large・scale deployments
‐ In・depth knowledge of Linux/UNIX Operating Systems and concepts including advanced troubleshooting such as
・ Ability to read strace data, and examine/interpret cores
・ Stepping through code with gdb
‐ Knowledge of common protocols and technologies (SMTP, POP, IMAP, TCP/IP, DNS) and tools
‐ Exposure to NoSQL Database technologies such as Cassandra, ability to run basic SQL commands
‐ Programming knowledge and experience (Perl/shell scripting and C/C++ reading and debugging preferred)
‐ Knowledge and experiences of SMS/MMS, IMS, SIP, realtime communications, RCS technologies, mobile applications etc.

英語能力 日常会話(TOEIC 475-730)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 500万円 〜 1000万円   
給与に関する説明 ‐ Social insurance
‐ Transportation Fee
休日 Saturday, Sunday, and National Holidays
契約期間 Permanent




スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.




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【Global IT Solution】Technical Support Engineer MO13591