人材紹介スキルハウス・スタッフィング･ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連（その他） - カスタマーサポートエンジニア
IT関連（その他） - 社内システム担当
IT関連（その他） - プロジェクトマネージャー
‐ Demonstrate leadership and work independently to resolve complex technical problems, including escalations to our product engineers.
‐ Own resolution of Incidents raised by the Customer, on a variety of technical issues including Email processing, Anti･abuse configuration and Webmail processing.
‐ Proactively monitor and conduct health checks of the platforms under your responsibility, to ensure the systems are running at optimum levels.
‐ Prepare, review and execute procedures for housekeeping tasks
‐ Interact with other teams in the company to resolve complex issues, owning them to resolution
‐ Develop methods and best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles and our internal tech forums.
‐ Strive to become a Subject Matter Expert of multiple products/services working with Engineering‐ to drive increasing quality and usability of our product suite
|Our client is a NASDAQ listed growing IT solution company that provides a platform for e-mail accounts.|
|勤務時間||9:30 - 18:30（Mon - Fri）|
‐ Bachelor's Degree in CS, MIS, or relevant engineering/science fields
‐ Experience in technical support, engineering, IT, project management or consulting
‐ Prior customer･facing experience
‐ Experience managing Multi･layered applications on large･scale deployments
‐ In･depth knowledge of Linux/UNIX Operating Systems and concepts including advanced troubleshooting such as
・ Ability to read strace data, and examine/interpret cores
・ Stepping through code with gdb
‐ Knowledge of common protocols and technologies (SMTP, POP, IMAP, TCP/IP, DNS) and tools
‐ Exposure to NoSQL Database technologies such as Cassandra, ability to run basic SQL commands
‐ Programming knowledge and experience (Perl/shell scripting and C/C++ reading and debugging preferred)
‐ Knowledge and experiences of SMS/MMS, IMS, SIP, realtime communications, RCS technologies, mobile applications etc.
|年収||日本・円 500万円 〜 1000万円|
‐ Social insurance
‐ Transportation Fee
|休日||Saturday, Sunday, and National Holidays|