人材紹介スキルハウス・スタッフィング･ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連（インフラ系） - プロジェクトマネージャー
IT関連（その他） - 社内システム担当
コンサルティング - ITシステムコンサルティング
A fast growing global Insurance company is seeking an experience, bilingual IT Quality Analyst responsible for reviewing overall IT Service Quality planning, problem management, tracking action items, visibility, risk management, improvement etc.
‐ Responsible for reviewing overall IT Service Quality planning, problem management, monitoring action item progress, helping identify risks and providing improvement suggestions.
‐ Communicate with other team stakeholders for sharing the strategy of IT services quality improvement.
‐ Ensure that the team provides high visibility of the action item status and issues. Report those to IT management team regularly.
‐ Create quality metrics and deeply analyzing overall IT Service Quality.
‐ Identify improvement areas for the team and across other teams/functions. Drive quality improvement culture within the team.
‐ Facilitate Monthly/Weekly quality meeting.
|Great opportunity to work at a global insurance company that aspires to support their customers with digital product troubles. The company will replace or repair your mobile phones or provide remote support on how to set up electronic devices.|
|勤務時間||9:00 - 17:30（Mon - Fri）|
‐ Understand and exhibit the contractual agreements and resolve issues/constrains.
‐ Demonstrated ability to work independently and collaboratively with all levels of staff and management.
‐ Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.
‐ Reasonable IT financial knowledge.
‐ License/Certificate ITIL certificate.
‐ Strong collaboration, negotiation, and influencing skills cross･functionally, cross country and region, and throughout multiple organization levels.
‐ Entrepreneurial spirit, hands･on approach, focused on continuous and incremental improvement.
‐ BA in Computer Science, Engineering, Business or relevant majors.
‐ Knowledge of COBIT and PMP
‐ Budget, Procurement, Contracts and People management
‐ Master's degree
|英語能力||流暢 (TOEIC 865点以上)|
|年収||日本・円 700万円 〜 900万円|
‐ Social insurance
‐ Transportation Fee
|休日||Saturday, Sunday, and National Holidays|