【Leading Resale Website Company】Customer Service Manager HH20190327 | スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.の求人詳細


キービジュアル キービジュアル
更新日 2019-04-16
掲載開始日 2019-04-03

【Leading Resale Website Company】Customer Service Manager HH20190327

  • ★★★ シニアレベル
  • 転勤無し
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
企業名 会社名非公開
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
カスタマーサービス - カスタマーサービス/カスタマーサポート
マーケティング/PR - ブランディング/戦略マーケティング
コンサルティング - マーケティング・PRコンサルティング
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都
アジア 日本
仕事内容 ‐ Improve customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
‐ Provide translation for all customer facing and internal documents
‐ Utilize strong performance management practices to ensure goals are met/exceeded
‐ Partner with business leaders to implement market specific initiatives, collaborate and innovate to solve business issues, and provide valuable feedback with associated recommendations
‐ Train and manage incoming customer service agents and their associated contracting companies
‐ Handling all customer servicing needs and support, specifically for Japanese customers
‐ Listen and respond to customers' needs and concerns
‐ Research answers or solutions as needed
‐ Work to improve customer service by monitoring support communications
Our client is the world's first online ‘stock market of things’ for high-demand consumer products, including sneakers, streetwear, watches and handbags. The company connects buyers and sellers using the same methodology as the world's stock markets ? an anonymous ‘live Bid/Ask’ market.
勤務時間 9:00 - 18:00(Mon - Fri)
応募条件 ‐ 3・5 years in a customer service leadership role
‐ Demonstrated ability to identify performance opportunities and develop and implement action plans to improve performance
‐ Comfortable in a fast・pace, startup work environment ・ things change here quickly and you need to be able to pivot and adapt
‐ Confident in making independent decisions and owning the outcomes
‐ Proficient in MS Office, google drive, Slack and other common basic office software
‐ Fluent in Japanese and English (verbal and written)

【Skills Preferred】
‐ Experience managing others and keen ability to build their trust
‐ Comfortable strategizing, managing processes and executing
‐ Ability to manage large workloads, prioritize
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 800万円 〜 1200万円   
給与に関する説明 ‐ Social insurance
‐ Transportation Fee
休日 Saturday, Sunday, and National Holidays
契約期間 Permanent




スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.




Hot Agent人材紹介企業

【Leading Resale Website Company】Customer Service Manager HH20190327