IT テクニカル サポート スペシャリスト / IT Technical Support Specialist 品川勤務 【外資系・製薬関連】5-8M | Emerge 360 Japan K.K./Emerge 360 Japan 株式会社の求人詳細

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更新日 2019-03-18
掲載開始日 2019-03-15

IT テクニカル サポート スペシャリスト / IT Technical Support Specialist 品川勤務 【外資系・製薬関連】5-8M

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取扱い会社
人材紹介
Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
企業名 【外資系・製薬関連】
職種
Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
IT関連(その他) - 社内システム担当
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
業種 その他コンサルティング
勤務地 アジア 日本 東京都 港区

仕事内容 外資系企業における、IT Technical Support Specialistのポジションです。

3年以上のサポートエンジニア(ヘルプデスク)経験(顧客先にて常駐経験、もしくは自社内にてオンサイトサポート経験)
+ビジネスレベルの英語力をお持ちの方を求めております。

Summary:
Ensures the availability of computer system services for Company employees (customers) by providing
first and second level technical expertise, assistance, and project coordination necessary to remediate &
install computer software products, modify/repair hardware, and resolve technical problems.

Requirements:
- Responds to incoming service requests via telephone, email, self-service, instant messaging, and
other contact methodologies in a timely manner.
- Uses the prescribed workflow tool(s) to track 100% of all customer contacts, researches questions
and issues and resolves each interaction in accordance to the IT Global Support Model and the
specified Service Level Agreement (SLA)/ Operational Level Agreement (OLA). Documents each
contact with adequate details according to Company guidelines and Work Instructions.
- Provides feedback to the IT Service Management group on ways to improve efficiencies for end user
support.
- Performs workstation operating system installs from a production core image. Provides feedback to
Workstation Engineers on issues observed with the core image.
- Uses IT tools such as Remote Desktop Connection, Active Directory, etc. to troubleshoot and
remediate issues.
- Configures and troubleshoots VPN connections for internet connectivity.
- Installs MS Office and other packaged software, and provides support.
- Supports junior level support staff in providing technical services, and escalates problems to senior
level support personnel, when appropriate, via proper escalation procedures.
- Develops and expands writing and customer relationship skills, assists with content for the
Knowledge Base, and regularly attends technical and communication training sessions.
- Work on special projects on an as needed basis, including large scale deployments, facilities up fits,
refreshes, and decommissioning, and other projects Supports the IT Operations group in the
deployment of infrastructure components.

Other Responsibilities:
- Performs other work-related duties as assigned.
- Position requires on-call work. Minimal travel may be
required (up to 25%).
企業について
(社風など)
Behind any great company is a team of great people who work together to create success. Helping companies put together and develop winning teams is what Emerge 360 Japan K.K. (Emerge) does. As an Asian company we place particular emphasis on integrity and developing lasting relationships, with our clients, with our candidates and with our staff.

Our team brings a unique mix of client and industry experience. These include: financial services, IT, staffing services, pharmaceutical, manufacturing, telecommunications, accounting, healthcare and hospitality.

素晴らしいとされる企業の後には、必ずと言っていいほど、その企業を成功へと導くために尽力しているチームの存在があります。Emerge 360 Japan K.K. (Emerge)は、クライアント会社を成功導くために必要なチーム、チーム力を育成そして開発します。Emergeは企業徳義、クライアント企業、候補者、そしてEmergeスタッフ間の長期的な関係構築に重視をおいてビジネスを展開しています。

Emerge には、様々なクライアントそして業界の経験や知識(金融、IT、人材紹介、製薬、製造業、電気通信、会計、医療、サービス業)を持ったスタッフがいますので、クライアントのみなさまに専門的に、そして総括的にもサービスを提供してゆくことが可能なのです。
勤務時間 9:00 - 18:00
応募条件 Requirements:
- High School degree or equivalent plus moderate experience. A.A./A.S. degree in Computer Science or
related field preferred, or equivalent education and related experience.
- A+ certification, Microsoft Certified Professional (MCP), and Help Desk Institute (HDI) Analyst or equivalent certification required.
- MS Windows or equivalent certification preferred.

- Intermediate experience with the following software:
- Microsoft Windows Operating Systems (XP, Windows 7, etc.), MS Office (intermediate use of Word,
PowerPoint, and Excel), Adobe (knowledge of converting documents, editing documents, etc.), possess
an intermediate understanding of Active Directory (Security Groups, Resources, etc.), Cisco's Virtual
Private Network client (remote access support necessary) along with token administration, MS Outlook
(support of the email client).

- Advanced customer relationship skills, proficient verbal communication and
listening skills, and proficient writing skills. Attention to detail, good organizational and administrative skills,
and a team player.
- Willing to take accountability for projects, problems, and issues, carrying through to
resolution under supervision.
- Ability to interact with end users and IT staff from multiple departments to
establish high standards of computing support.
- Ability to learn Company’s proprietary applications.
- Ability to work under pressure, think logically, multi-task and juggle many issues at one time.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 500万円 〜 800万円   
給与に関する説明 ※ご経験とスキルにより決定
休日 完全週休2日制(土・日・祝祭日)
夏期休暇
有給休暇
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