Luxury industry - administration in after sales | RGF Professional Recruitment Japanの求人詳細

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キービジュアル キービジュアル
更新日 2019-06-19
掲載開始日 2019-03-12
ジョブコード: GPA JO-190205-182166

Luxury industry - administration in after sales

  • ★★ スタッフレベル
この求人の
取扱い会社
人材紹介
RGF Professional Recruitment Japan
企業名 会社名非公開
職種
RGF Professional Recruitment Japan
事務系 - データ入力
営業 - 高級消費財系営業
カスタマーサービス - カスタマーサービス/カスタマーサポート
勤務地 アジア 日本

仕事内容 Working in administration for after sales, your job responsibilities will include:
• Respond to inquiries from boutique staff all over Japan, over phone and e-mail, related to any after-sales services, such as inquiries concerning repairs and delivery date
• Confirming the content of goods received by boutique, quality assurance of completed repairs (jewellery, watches, accessories)
• Manage communication between different repair teams and contractors, liaison for confirmation of repair content and delivery date, including communication with US HQ
• Handle and analyse surveys of boutique satisfaction and after-sales service
• Join any projects related to improving the after-sales service level at boutiques and within the contact centre
• Data input and general administration

【WHY YOU SHOULD APPLY】
★ Work in a corporate back-office role in a top company within the luxury jewelry industry
★ Career progression and internal mobility for other job openings within the company
★ International company with great working conditions
★ Balanced working hours with minimum overtime
★ Training provided for new-joiners
★ Enjoy employee benefits & discounts
企業について
(社風など)
Top international luxury jewelry and specialty retailer.
応募条件 【REQUIREMENTS】
• Experience in retail sales, administration or after sales services
• Intermediate level English for overseas communication (phone and e-mail)
• Office Administration skills using Microsoft applications (Word, Excel, PowerPoint)
• Customer-service minded
• Good communication skills
• Multi-tasker with ability to prioritize different job responsibilities
• Self-motivating attitude

【DESIRABLE SKILLS, CHARACTERISTICS OR BACKGROUND (not a must)】
• Background in jewelry or luxury industry
• Knowledge of jewelry repair and/or learning attitude
• GIA G. G. (Graduate Gemologist) diploma
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 300万円 〜 450万円   
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