IT Customer Service Manager - Fast growing IT company | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社の求人詳細

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更新日 2019-03-13
掲載開始日 2019-03-13

IT Customer Service Manager - Fast growing IT company

  • ★★★★ マネージャーレベル
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取扱い会社
人材紹介
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
企業名 会社名非公開
職種
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
カスタマーサービス - その他
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 The Customer Service Manager is a very hands-on role. He/she is responsible for the management and guidance of the Customer Service teams and leading by example through participation in operational activities for Support helpdesk/Event.


Description

The Customer Service Manager will manage the 1stLineSupport in the Japan providing service support to internal and external service users.

Customer Service will provide general and 1st level incident management for all collaboration services where infrastructure is hosted within country or as determined by management (cloud infra for example).

The Customer Service Manager will report to the Customer Services Director in APAC and is responsible for ensuring the operations function is effective and reliable, providing availability, performance and scalability in order to achieve maximum customer satisfaction. S/he is expected to assist with client management, incident management and event support for.

Team management, monthly reporting and communication to management will be required whenever needed.


Profile

* You have knowledge in Web, Audio, Vidyo, Lync, MS, Cisco
* You have a native level of Japanese and a fluent level of English
* Expected to understand the technical communications provided by the support teams
* Operational management experience in dealing with internal and external customer communications
* First class organizational skills with the ability to plan activity in response to customer requirements and resource availability
* Rigorous, autonomous, good under pressure and demonstrate experience in Crisis Management
* Project management experience is beneficial
* Strong team leader ability


Job Offer

You will receive a competitive salary.
企業について
(社風など)
Our company is the world's fastest growing collaboration services provider. They offer a range of Unified Communications and audio, web and video collaboration solutions, as well as virtual events.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   
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