Customer Success Manager at a global leading RPA software and AI solutions company | RGF Professional Recruitment Japanの求人詳細


キービジュアル キービジュアル
更新日 2019-05-29
掲載開始日 2019-03-05

Customer Success Manager at a global leading RPA software and AI solutions company

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RGF Professional Recruitment Japan
企業名 会社名非公開
RGF Professional Recruitment Japan
コンサルティング - ITシステムコンサルティング
IT関連(組込み/制御系) - プロジェクトマネージャー
コンサルティング - ITコンサルティング(その他)
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 As the Customer Success Manager, your role will include:
- Maintaining high levels of customer engagement, with a focus on customers’ needs, satisfaction and loyalty
- Conducting workshops, trainings, business reviews while proactively suggesting solutions to common customer challenges.
- Regularly identifying and developing new uses that align with customers’ business needs and strategic goals and coach them about products and practices so they become increasingly self-sufficient
- Proactively spotting and correcting any issues that could affect customer satisfaction or retention
- Mentoring and providing guidance to newer RPA Technical Account Managers and partner with the Account Executives to help them be more effective.
- Partnering closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Developing Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
As the fastest growing enterprise software company, the company has already employed more than 2000 people in more than 30 countries around the world including, Japan, Singapore, The U.S., France etc. The company has been widely recognized as having one of the best company cultures, with a very diverse staff in terms of nationality, gender, age etc. It also provides highly competitive salary and a broad range of social insurance benefits.
応募条件 - Relevant work experience in a costumer-facing, customer success, account management, or strategic consulting organization
- Excellent communication and interpersonal skills both verbal and written
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player
- Fluent + level Japanese
- Business + level English
- SaaS experience is a plus
- Technical background with hands on experience in digital technologies is a plus
- Degree in Computer Science with experience in programming is a plus
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 600万円 〜 1200万円   
給与に関する説明 Social Insurance
Commuting/Transportation Allowance
休日 Five-Day Workweek
Summer Holidays
Winter Holidays
Paid Holidays
Child-care Leave

Customer Success Manager at a global leading RPA software and AI solutions company