Client support specialist for unique cloud-based startup [6.5M] | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社の求人詳細

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更新日 2019-03-05
掲載開始日 2019-03-05

Client support specialist for unique cloud-based startup [6.5M]

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人材紹介
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
企業名 会社名非公開
職種
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
カスタマーサービス - カスタマーサービス/カスタマーサポート
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 As a Client Support specialist, you will be in contact with the Enterprise & Partner clients in APAC.


Description

* Be an expert for all APAC Enterprise & Partner accounts, acting as a resource for our clients in region
* Educate and empower our customers to become better users
* Answer all questions and escalate when necessary
* Help diagnose and resolve technical issues to improve overall client experience
* Own the customer experience and work to exceed their expectations
* Make an impact on our clients by maintaining friendly and helpful relationships
* Proactively look for solutions to problems and propose improvements if something could work better
* Work and communicate internally with Revenue & Delivery teams around the world to resolve client issues
* Think of creative ways to improve team efficiency and structure as they continues to grow
* See your own ideas help change and grow the APAC Support role
* Participate in our team meetings where we talk about our wins, areas to improve, and action items to ensure that we're constantly learning, growing, and evolving as a team!


Profile

* You have 1-5 years experience
* Fluency in English and Japanese (written and spoken) required
* A college graduate with a Bachelor's degree
* A problem solver who is excited by diagnosing complex issues
* Outgoing and energetic, allowing your personality to shine through your work
* A self-starter with the ability to work independently
* Passionate about helping clients
* Eager to learn and be part of a growing team
* Able to welcome and embrace change in an innovative company environment


Job Offer

* You will get a very competitive salary
* Free lunches
* Insurance
企業について
(社風など)
Our client is an American based start-up Cloud-based company that is growing exponentially!
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 400万円 〜 650万円   
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Client support specialist for unique cloud-based startup [6.5M]

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