Technical Support at Networking Leader | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社の求人詳細

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更新日 2019-02-15
掲載開始日 2019-02-15

Technical Support at Networking Leader

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人材紹介
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
企業名 会社名非公開
職種
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT関連(組込み/制御系) - プロジェクトマネージャー
IT関連(その他) - セールスエンジニア
IT関連(インフラ系) - ネットワークエンジニア
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 As a Network Engineer, you will work with the existing team to ensure adequate coverage of operations in Global Technical Assistance Center. You will directly interact with customers and other functional groups to ensure highest level of customer satisfaction and help build a world class Support organization to support overall success.


Description

· Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail.

· Provide configuration recommendation and assistance in customer service deployment.

· Recreate reported issues in lab with customer's configuration and topology.

· Work with sustaining engineering teams to investigate and resolve software and hardware defects.

· Perform patch qualification related tasks.

· Analyze data traces using protocol analyzers to identify anomalies and find solutions.

· Ensure customer's reported issues are resolved to the client's satisfaction in a timely manner.


Profile

* 4+ years of working experience in the data networking industry.

* Extensive knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP).

* Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, or JNCIP).

* Thorough understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS.


Job Offer

* Permanent employee

* Regular working schedule: Monday to Friday, 9am to 6pm (1 hour lunch break) - overtime upon discretionary scheme

* Holidays: Saturday, Sunday and National Holidays

* Benefits: Social Insurance, transportation


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Kana Fujita on +813 6402 1591
企業について
(社風など)
Our client is a Leader in delivering first in class Load Balancers and other Networking products. The company was founded in 2004 in the US. IT provides Security, and Automation Solution Services.
勤務時間 * Regular working schedule: Monday to Friday, 9am to 6pm (1 hour lunch break) - overtime upon discretionary scheme
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 経験と能力に基づく   
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