【Global Software Company】Technical Support Engineer AM13714e

更新日 2019-02-14
掲載開始日 2019-02-06

★★★ シニアレベル

転勤無し

この求人の取扱い会社	人材紹介スキルハウス・スタッフィング･ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
企業名	会社名非公開
職種	IT関連（その他） - カスタマーサポートエンジニア IT関連（その他） - IT　ヘルプデスク IT関連（その他） - プロジェクトマネージャー
業種	ソフトウェアベンダー
勤務地	アジア日本東京都アジア日本
仕事内容	A global software and IT security company is urgently seeking an experienced, bilingual technical support engineer with a background in Linux, Windows, scripting and a strong customer service/support mindset. The successful candidate will support large partners/resellers & end user clients of the company's well･established Enterprise class security software. (Endpoint Security/ Media & Disk encryption etc) 【Responsibilities】 ‐ Provide Technical Support (Japanese) via chat, phone and email to customers and partners ‐ Provide assistance with configuration, troubleshooting and best practices to customers and partners ‐ Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner ‐ Provide fault isolation and root cause analysis for technical issues ‐ Communicate with R&D and Escalation team for solving technical issues
企業について（社風など）	A global software and IT security company.
勤務時間	Across 2 shifts , plus on call
応募条件	‐ Technical Support/ Integration/ Technical Account Management experience ‐ Experience with Endpoint Security products and Active Directory, PostgreSQL ‐ Experience with Windows/ Linux environments ‐ Scripting/ code knowledge is an advantage ‐ Ability to handle stressful work environment ‐ Self･sufficient and autonomous learning ‐ Motivated to provide excellent customer service ‐ Support of international customers (preferred)
英語能力	日常会話(TOEIC 475-730)
日本語能力	ネイティヴレベル
年収	日本・円 600万円〜 900万円
給与に関する説明	･ Social insurance ･ Transportation Fee
休日	Saturday, Sunday, and National Holidays, Paid Holidays
契約期間	Permanent