Customer Service Manager - Luxury Industry | RGF Professional Recruitment Japanの求人詳細


キービジュアル キービジュアル
更新日 2019-08-14
掲載開始日 2019-01-22
ジョブコード: GPA JO-190107-179765

Customer Service Manager - Luxury Industry

  • ★★★★ マネージャーレベル
RGF Professional Recruitment Japan
企業名 会社名非公開
RGF Professional Recruitment Japan
カスタマーサービス - コールセンター管理/オペレータ管理
カスタマーサービス - カスタマーサービス/カスタマーサポート
営業 - 高級消費財系営業
勤務地 アジア 日本 東京都

仕事内容 As the customer service manager, apart from managing your team, your daily duties include staff development, management, and maintaining relations and communications with other company entities (other customer service teams, operation teams, workshops, brands and manufacturers).

Your job responsibilities will include:
• Manage schedules, holidays, working hours and general organization of your team.
• Reach target KPI for telephone pick up rates, speed in answering e-mails, boosters (B2B repair managing system).
• Support B to B customers (mainly boutiques and dealers) on estimate, prices, lead-time, delays, urgent requests, policy, follow up on VIP customers, claims etc.
• Manage repair waiting for estimate answer: accept/ refusal, return to POS when no reply, repair flow management, credit notes etc.
• Take initiative to put forward new and original ideas, manage projects, training and improving everyday functions
• Build positive and effective relationships with all kinds of people, demonstrating leadership skill

★ Enter the luxury goods market in one of the most prestigious luxury groups
★ Career progression within the company, internal and overseas transfers
★ Great work and life balance with minimum overtime hours
★ Global company and international environment, even in Japan!
★ Stable company with low turnover rate
★ Competitive salary package
Top international luxury group
応募条件 •    Experience in boutique/sales and/or Customer Service/Call Center + management experience
•    Excellent communication skills in Japanese
•    Both written and spoken proficiency in English (for external and internal contact)
•    IT proficiency in Microsoft Office applications (Excel, Word, power point)
•    Deals with ambiguity; manages with flexibility, an can effectively cope with change
•    Puts forward new and original ideas, improving the everyday functions of the position
•    Keeps in mind the customer and service; understands the needs of customers
•    Demonstrates openness to change and willingness to learn
•    Deals successfully with difficult situations and conflicts
•    Build positive and effective relationships with all kinds of people, demonstrating leadership skills

•    SAP knowledge
•    French proficiency
•    Knowledge or interest in luxury brands
英語能力 日常会話(TOEIC 475-730)
日本語能力 ネイティヴレベル
年収 日本・円 上限 900万円   

Customer Service Manager - Luxury Industry