【Global Life Insurance】IT Service Management, ITSM Manager NV13366h | スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.の求人詳細


キービジュアル キービジュアル
更新日 2019-02-14
掲載開始日 2019-02-06

【Global Life Insurance】IT Service Management, ITSM Manager NV13366h

  • ★★★ シニアレベル
  • 転勤無し
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
企業名 会社名非公開
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - プリセールス
IT関連(その他) - IT ヘルプデスク
業種 生命保険・損害保険
勤務地 アジア 日本 東京都
アジア 日本
仕事内容 This is a great opportunity to work with talented professionals for a leading global life insurance company;

[Summary of Responsibilities]

・ Primary service owner for Incident, Problem and Change Management (ITSM) process

・ Secondary responsibility is IT Operations reporting to Management layer

[Principal Responsibilities]

・ Design & optimize the ITSM processes to ensure consistency across all IT (Application Development and Infrastructure organizations)

・ Align to the global process and tools (Service Now) where possible. Design and operations need to be continuously improved by cooperating/discussing with global service owner

・ Tailoring communications to various key stakeholders during high impact incidents is a critical responsibility

・ Ensure root cause analysis and remediation plans are tracked and implemented in a timely manner etc.
A leading global provider of insurance, recognized and trusted by over 90 million customers worldwide in more than 50 countries, with a proven track record in delivering customized insurance solutions for individuals and enterprise across all industries.
勤務時間 9:00 - 17:00(Mon - Fri)
応募条件 ・ 5+ years of practical hands on experience in ITSM field ? especially on incident management (running incident calls, writing bilingual incident reports)

・ Person should be fully bilingual (both excellent writing and speaking)

・ Person must have worked in time・sensitive environments ? for example telcos, ISP, credit card companies, market data..

・ Ideally person will have worked in a multinational organization with transnational systems

・ Relevant ITSM certifications (ITIL etc.)

[Preferred skill]
・ Help Desk based experience with Service Management
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 900万円 〜 1100万円   
給与に関する説明 ‐ Social insurance
‐ Transportation Fee
休日 Saturday, Sunday, and National Holidays
契約期間 Permanent
最寄り駅 東京23区内/ Tokyo




スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.




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【Global Life Insurance】IT Service Management, ITSM Manager NV13366h