株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.
IT関連（インフラ系） - ネットワークエンジニア
IT関連（インフラ系） - サーバー・マシン運用・保守
コンサルティング - ITシステムコンサルティング
アジア 日本 東京都
HCL Japan's hiring experienced bilingual DC Support Engineer.
Great opportunity to join HCL family to excel your professional career!
You're expected to support the client deliverables in a professional manner.
To resolve assigned tickets in adherence to agreed SLA and quality standards of the company
(1.) To maintain high login Efficiency (Availability) for customers
(2.) To resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
(5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development
For MNS Hand and Feet Services for Remote SitesL1
Are you the right candidate we're looking for?
We look forward to your application!
If selected, you'll hear from us in 5 business days.
【Remarks about us】
-We're operating in Japan for more than 20 years
-We offer permanent Seishain roles
-Most of local employees are bilingual of English and Japanese
-We have about 380 employees across Japan
-We provide various service portfolio - embedded, application, infra, product
-We focus on new technology
-We provide useful employee benefits (such as Benefit one for discounts)
-We're global company operating in 32 countries, with large-scaled organization structure leveraging India offshore
-Candidates can excel career in an English-speaking large organization to excel as an industry leader globally
-Employees can apply for internal positions across the globe
|勤務時間||9AM -6PM with 1 hour break on weekdays (default, it may slightly change depends on client's work hours)|
Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
Basics knowledge / understanding of assigning switch ports to specific VLANs
Patch phone ports to switch as needed
Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
Troubleshoot and replace network switch chassis blades when required
Good to have understanding of any Data Center Infrastructure Management Application
A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
Basic Knowledge of Monitoring tools such as Solarwinds, etc…
Networking and Operating System basics
Assist customer network admins as required
Basic knowledge about Hardware like Servers, Storage devices
Knowledge to understand Monitoring Tool outcome
Basic knowledge of ITSM tool preferably ServiceNow
Basic knowledge Backup technologies preferably EMC Avamar
Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
Experience in SLA base environment
Knowledge on Server Performance monitoring preferred
Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the data center, network equipment’s
Candidate should have minimum 3-5 year experience in above mentioned area
【What we can offer】
-To provide the work environment to become a global/industry leader with global service model
-Depends on the deliverables/service agreement with client, but our work environment is considered flexible
-We respect diversity, individuals, opinions
・Have done similar job, or willing to learn new technology
・Those who like challenges
・Understand diversity and a large-scale global delivery model
・Those who want to work for India's third biggest ICT service company
** Those who pass the initial screening will be contacted in 5 business days.
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 500万円 〜 900万円|
Employee benefit (such as service discount)
Salary is offered as package (all inclusive)
Congratulatory or Condolence Leave
Central Tokyo, near Mita