人材紹介Daijob AGENT (Daijob Global Recruiting Co., Ltd.)
カスタマーサービス - カスタマーサービス/カスタマーサポート
営業 - サービス業界営業
建築/土木/設備/不動産 - マネジメント系(建築/土木/設備/不動産)
The Operations Manager (OM) is responsible for client retention and the increase of the customer service income across the centers in the designated area/centres. The OM is accountable for ensuring the Centre Managers are delivering an effective and efficient Business Centre operating in line with guidelines of the the company's service standards, standard operating policies and processes. Furthermore, the OM is in charge of management, guidance, motivation and training of the centre teams.
・ Supervise and conduct training programs for Client Services Team.
・ Monitor daily operations of all centres and ensure service standards are met.
・ Ensure client satisfaction by ensuring the highest level of customer service is provided by the centre team.
・ Ensure the presentation of the centre and teams are in accordance with the company's standards & policies.
・ Conduct probation/Annual reviews and developing plan for operational staff.
・ Ensure that the service revenue targets as set out in the budget are achieved or where possible exceeded.
・ Prepare and submit an annual service income budget for the ensuring operating year.
・ Review and upgrade training material as required and instructed by the company.
同社は10年程前に香港で創業した後に急成長し、現在アジア 7ヵ国で 50拠点を超える施設をオープンしています。
|勤務時間||9:00 ~ 18:00 (Mon. ~ Fri.) with the potential to attend shifts between 8:00 ~ 20:00|
・Experience in other Serviced Office provider or hospitality industry
・Customer service, sales and administration skills and experience
・Exceptional time management skills
・Experienced in budget management, cost control and reporting
・Experienced in working according to set procedures
・Strong working knowledge of Microsoft Windows as well as IT / Telecoms
・Japanese native level, English business fluent
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 700万円 〜 800万円|
|給与に関する説明||Health insurance, Employees' pension, Employment insurance, Industrial injury insurance, Commute Allowances: up to JPY 20,000/month|
Saturday, Sunday, and National holiday
The year end & new year holidays : from 29th December to 3rd January.
Paid Holiday : First year 15 days (6 months after entering a company)
*According to Japan Labour Standards Law