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更新日 2018-12-05
掲載開始日 2018-12-04

Sr. Support Engineer - Oracle EBS

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人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
IT関連(オープン・WEB系) - ERP・SCM・CRM設計
IT関連(その他) - カスタマーサポートエンジニア
業種 システムインテグレーター
勤務地 アジア 日本 東京都

仕事内容 The role of the Sr. Support Engineer, EBS is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team.


Description

The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for clients who use both r11i and R12 environments. The role of the Sr. Support Engineer, EBS requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

* Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology
* Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
* Provide remote-based functional support & training for multiple EBS modules
* Support client customizations, sharing implementation and best practices advice
* Develop application break fixes for critical product defects
* Create scripts to identify, analyze and correct data issues
* Manage one or more key assigned accounts as a technical/functional advisor
* Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
* Collaborate with team members in a virtual team environment to extend field experience
to different client situations
* Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience


Profile

Experience

* 10+ years relevant Oracle EBS experience
* 5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality in Order Entry (OM), BoM, Purchasing, Shipping, Receiving Modules
* Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application
* Knowledge of Oracle maintenance/patching mechanics and EBS architecture
* Demonstrable history solving complex problems across multiple modules

Skills

* Superb trouble-shooting skills and tenacity in problem solving
* Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
* Strong knowledge of key application functionality, tables and relationships
* Deep knowledge of Oracle EBS customization/extension methodologies
* Excellent development skills using Oracle EBS toolset
* Excellent interpersonal, presentation and communication skills - verbal & written
* Attention to detail and the ability to learn quickly
* Extreme focus on Client satisfaction
* Ability to work calmly and professionally in high pressure situations


Job Offer

* Flexible Working Hours and Work From Home
* Global Environment
* Competitive Salary
* A Fast growing, award-winning global company


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anqi Zhang on +813 6832 8996.
企業について
(社風など)
A US-based, one of the leading third-party provider of enterprise software support services. An award-winning support program allows Oracle and SAP licensees to save 50 percent in annual support fees and save up to 90 percent in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 1000万円 〜 1400万円   
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Sr. Support Engineer - Oracle EBS

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