【 APAC地域商品デリバリーマネジャー】ドイツ最大航空会社の傘下・グローバルマインド・海外出張あり! | ルフトハンザシステムズ/Lufthansa Systemsの求人詳細

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更新日 2018-11-18
掲載開始日 2018-11-06

【 APAC地域商品デリバリーマネジャー】ドイツ最大航空会社の傘下・グローバルマインド・海外出張あり!

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企業名
直接採用

ルフトハンザシステムズ/Lufthansa Systems

職種
ルフトハンザシステムズ/Lufthansa Systems
財務/会計 - 会計/財務
営業 - IT・ソフト・通信業界営業
コンサルティング - ITシステムコンサルティング
業種 その他IT関連
勤務地 アジア 日本

仕事内容 The Regional Product Delivery Manager (PDM) safeguards the customer’s experience for LSY revenue accounting and Commercial solution. The Regional PDM & Solution Consultant also acts as the interface between the customer and Production Employees and is responsible for the functional and product-related communications with the customer.

-Ensure smooth operation for assigned services and customers according to the contractually agreed scope of services.
-Act as the first point of contact for inquiries from customers in the APAC region using Lufthansa System’s Revenue Accounting Software (Sirax)
-Act as liaison between the customer and the maintenance and development teams.
-Proactively resolve complaints and answer inquiries from the customer independently, or when other internal resources are needed, coordinate the resolution of customer complaints with internal production advanced technical support.
-Create, implement, and/or redesign internal Lufthansa Systems processes to ensure that the customer receives the highest quality of support possible.
-Drive all stakeholders to solve customer current and future needs proactively and independently through the use of persuasion, negotiation, creativity and excellent written and verbal communication.
-Ensure formulation of detailed solutions for new functionalities and change requests in cooperation with the relevant specialist departments, including content assessment, cost estimation and, if necessary, price negotiation and release planning.
-Manage cost for the assigned area of responsibility with documentation and communication of additional chargeable services provided to customers.
-Support the customer during the transition from project implementation phases to the operations phase by ensuring that the solution “Go Live” cutover runs smooth with minimal disruption to operations.
企業について
(社風など)
Lufthansa systems a wholly owned subsidiary of Deutsche Lufthansa AG has an opening for a bright intelligent individual who seeks a challenging and rewarding position in the exciting world of I.T solution provider to the world’s airlines. Based at our office in Tokyo the prospective candidate will carry out a vast range of duties including (but not limited to the above)
勤務時間 フレックスタイム制(コアタイム10:00-16:00)
応募条件 Requirements:
•5 years of experience working in the revenue accounting field of airline
•Ability to work with / configure complex IT products
•IT background is a plus
•Ability to quickly learn how to work with Sirax and how to adjust/configure Sirax to fulfill customer requirements
•Advanced working experience with revenue accounting system like SAP is a plus.
•Extremely customer-centric with a passion for providing excellent customer service
•Willing to travel throughout the Asia Pacific Region and to our company headquarter in Germany.
•Excellent oral and written communications skills in English.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   
給与に関する説明 社会保険完備
交通費全給
休日 完全週休2日制(土・日・祝祭日)
有給休暇
慶弔休暇
育児休暇
傷病休暇
契約期間 正社員
最寄り駅 都営三田線 御成門駅より徒歩3分
都営大江戸線 大門駅より徒歩7分
東京メトロ日比谷線 神谷町駅より徒歩10分
JR京浜東北線・山手線 浜松町駅より徒歩15分
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