財務/会計 - 会計/財務
営業 - IT・ソフト・通信業界営業
コンサルティング - ITシステムコンサルティング
The Regional Product Delivery Manager (PDM) safeguards the customer’s experience for LSY revenue accounting and Commercial solution. The Regional PDM & Solution Consultant also acts as the interface between the customer and Production Employees and is responsible for the functional and product-related communications with the customer.
-Ensure smooth operation for assigned services and customers according to the contractually agreed scope of services.
-Act as the first point of contact for inquiries from customers in the APAC region using Lufthansa System’s Revenue Accounting Software (Sirax)
-Act as liaison between the customer and the maintenance and development teams.
-Proactively resolve complaints and answer inquiries from the customer independently, or when other internal resources are needed, coordinate the resolution of customer complaints with internal production advanced technical support.
-Create, implement, and/or redesign internal Lufthansa Systems processes to ensure that the customer receives the highest quality of support possible.
-Drive all stakeholders to solve customer current and future needs proactively and independently through the use of persuasion, negotiation, creativity and excellent written and verbal communication.
-Ensure formulation of detailed solutions for new functionalities and change requests in cooperation with the relevant specialist departments, including content assessment, cost estimation and, if necessary, price negotiation and release planning.
-Manage cost for the assigned area of responsibility with documentation and communication of additional chargeable services provided to customers.
-Support the customer during the transition from project implementation phases to the operations phase by ensuring that the solution “Go Live” cutover runs smooth with minimal disruption to operations.
|Lufthansa systems a wholly owned subsidiary of Deutsche Lufthansa AG has an opening for a bright intelligent individual who seeks a challenging and rewarding position in the exciting world of I.T solution provider to the world’s airlines. Based at our office in Tokyo the prospective candidate will carry out a vast range of duties including (but not limited to the above)|
•5 years of experience working in the revenue accounting field of airline
•Ability to work with / configure complex IT products
•IT background is a plus
•Ability to quickly learn how to work with Sirax and how to adjust/configure Sirax to fulfill customer requirements
•Advanced working experience with revenue accounting system like SAP is a plus.
•Extremely customer-centric with a passion for providing excellent customer service
•Willing to travel throughout the Asia Pacific Region and to our company headquarter in Germany.
•Excellent oral and written communications skills in English.
|英語能力||ビジネス会話 (TOEIC 735-860)|