Team Manager - Japanese Speaking | HCM Nexus Consulting, Inc.の求人詳細

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キービジュアル キービジュアル
更新日 2018-10-13
掲載開始日 2018-10-12

Team Manager - Japanese Speaking

  • ハイクラス
  • ★★★★ マネージャーレベル
この求人の
取扱い会社
人材紹介
HCM Nexus Consulting, Inc.
企業名 会社名非公開
職種
HCM Nexus Consulting, Inc.
カスタマーサービス - カスタマーサービス/カスタマーサポート
勤務地 アジア マレーシア Kuala Lumpur

仕事内容 As a Team Manager, you will set the path to success by managing team performance and service quality to guarantee customer satisfaction. You are also expected to:

KEY RESPONSIBILITIES:

• Maintain service levels within the prescribed targets;
• Oversee customer satisfaction and quality metrics; ensuring metrics are met and maintained at a high standard;
• Develop, train, and manage team members;
• Review team member performances and discuss areas of improvement and excellence to them;
• Establish and maintain communication with clients and vendors; providing information regarding performance and progress;
• Ensure motivational programs are in place and encourage frequent recognitions; supervise staff training, motivational and incentive programs;
• Oversee workforce trends and forecasts; work with HR to ensure adequate staffing;
• Coordinate and conduct interviews for new candidates; and
• Prepare staff progress and productivity reports.
応募条件
MINIMUM QUALIFICATIONS:

• Earned a Bachelor’s Degree in any field (Or Undergraduate with equivalent experience)
• At least two (2) years of work experience as a Team Manager/Leader
• Proficient in English and Japanese (Nihonggo) Language
• Sales and Customer Service background
• Willingness and ability to work in shifting (graveyard) schedules
年収 経験と能力に基づく   
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