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キービジュアル キービジュアル
更新日 2018-10-12
掲載開始日 2018-10-12

Customer Success Manager

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この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
営業 - IT・ソフト・通信業界営業
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 Cybereason is looking for a Customer Success Manager (CSM) to act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Customer Success Manager to help clients unlock the full potential our solution delivers.


職務内容

・ Drive adoption of Cybereason's Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
・ Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth "Go Live" and instruction for the customer from the outset.
・ Work with customer to design their Customer Security Strategy aligned with Cybereason philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
・ Support the Sales Team with customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
・ Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
・ Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.


理想の人材

・ 6+ years of customer-facing organizations (i.e. Customer Success Manager, Account Exec/Account Manager or Sales Engineer).
・ Ability to work in a fast-paced, results-oriented culture.
・ Excellent interpersonal skills and manage relationships at all levels of the company.
・ Creative thinker with the ability to troubleshoot issues quickly and effectively.
・ Excellent written and verbal communication skills.
・ Strong presentation skills.
・ Extremely well-organized and analytical with an ability to work well under pressure.
・ Strong Team player as well as a proactive individual contributor.
・ Ability to grasp Basic / advanced technical concepts and strategy of Cybereason's Solution.


条件・待遇

Our offices are open, highly collaborative and yes, fun! To support you at work. we offer some killer perks: ample time off to relax and recharge, plenty of food and drinks, generous employer-paid insurance coverage for you and your family, 401k and more.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Koichi Kubo on +813 6832 8935.
企業について
(社風など)
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question "Am I under attack?" proactively, without manual effort.
年収 日本・円 500万円 〜 900万円   
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Customer Success Manager

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