Support Engineer (Software) - US Based Software Company | Michael Page Japan の求人詳細


キービジュアル キービジュアル
更新日 2018-10-12
掲載開始日 2018-10-11

Support Engineer (Software) - US Based Software Company

  • ★★ スタッフレベル
Michael Page Japan
企業名 会社名非公開
Michael Page Japan
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - プリセールス
業種 ソフトウェア(受託開発)
勤務地 アジア 日本 東京都

仕事内容 Good opportunity for candidates who are looking for a IT application support position in a fast growing US based IT company.


* Provide all-rounded technical support to teams within the organization, and to external clients when required;

* Manage ticketed query system and to ensure comprehensive database of queries and resolutions is kept up to date;

* Maintain and update technical documents and procedure, and to resolve incidents by leveraging all the resources and materials;

* Coordinate at a local and international level where required;

* Prepare maintenance plans and upgrading schedules for the organization's systems;

* Prepare incident reports/ bugs in CRM system.


* 3+ years of relevant experience in any IT software company;

* Fluent in both Japanese and English;

* High level understanding of several IT software and application;

* Extraordinary customer service and relationship management experience;

* Well organized and able to work independently with minimal direction;

* Immediately available is preferred.

Job Offer

* A very large and stable IT company foreseeing rapid growth

* International and multicultural work environment

* Corporate office in Roppongi Tokyo

* Works with state-of-the-art technologies over various industries

* People oriented company which embrace multinational culture

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Annabel Chu on +81 3 6832 8989
A US based, internationally known global IT software company with over 3,000 employees across 5 regions, working with multinational corporate partners in various market sectors around the world. They are a leading technologies professional that focuses on in business intelligence and visualization software, with excellent client services and employee development. They are one of the fastest growing and most known IT companies in US, currently expanding rapidly in Asia with a big focus on growth in Japan.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 経験と能力に基づく   
契約期間 12 Months

Support Engineer (Software) - US Based Software Company