Customer Support team leader / Supervisor @ eCommerce company | Michael Page Japan の求人詳細


キービジュアル キービジュアル
更新日 2018-10-09
掲載開始日 2018-10-05

Customer Support team leader / Supervisor @ eCommerce company

  • ハイクラス
  • ★★★★ マネージャーレベル
Michael Page Japan
企業名 会社名非公開
Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 The Customer Service team leader will report to the head of CS and supervise a team of 10 people who provide e-mail and phone support to Japan based clients.


The current team is very productive and they know what they're doing. Therefore, the main focus is to find a real team leader to guide the current team.

* You are responsible for the team's operation and you lead them to achieve targets
* You develop an operation plan and executive this plan
* You deploy policies, products or process changes to ensure teammates are well prepared
* You coach each team member with a tailor-made approach to help them with their career plans
* Improve Customer satisfaction through the development of your team members
* Improve Employee satisfaction
* Develop New Hire through training and coaching


* You have a few years management experience in customer service operations
* You are fluent in Japanese and English
* You are positive, have empathy and are willing to share with others
* contact center or e-commerce experience is a plus

Job Offer

You are able to work in a casual environment where English is the working language. They are a known company worldwide that focuses and employees satisfaction.
Our client is a multinational e-commerce company. Worldwide they have more than 10 000 employees. In Japan they have a unique way of working, cross-border selling.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 600万円 〜 850万円   

Customer Support team leader / Supervisor @ eCommerce company