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キービジュアル キービジュアル
更新日 2018-10-06
掲載開始日 2018-10-05

Japanese CSA (Malaysia)

  • ★★ スタッフレベル
  • 海外転勤有り
  • 中高年歓迎
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取扱い会社
人材紹介
HCM Nexus Consulting, Inc.
企業名 会社名非公開
職種
HCM Nexus Consulting, Inc.
カスタマーサービス - カスタマーサービス/カスタマーサポート
勤務地 アジア マレーシア Kuala Lumpur

仕事内容 Customers typically contact our client for issues ranging from basic informational requests to inquiries regarding order status, shipment status, account and billing issues. The support is not technical but covers a broad range of topics and requires customer service knowledge and high empathy skills. The Customer Service Associates are trained on customer service techniques with no emphasis on upsells, saves, etc.

Responsibilities:

Demonstrates clear and polite written and oral communication
Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
Maintains a positive and professional demeanour and portrays the company in a positive light
Demonstrates knowledge and use of departmental resources, policies and procedures
Answers messages in phone, chat, and email queues
Maintains acceptable call lengths and email handle time, while remaining friendly and informative
Maintains productivity and quality standards
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
Demonstrates appropriate sense of urgency for customer responses
応募条件 Qualifications:

Must be fluent in Japanese and English
Ability to navigate the Internet, email, instant messaging and social media tools
Must be willing to work on shifting schedule
Must be willing to work in Kuala Lumpur, Malaysia
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 経験と能力に基づく   
給与に関する説明 Medical Leave- 14 days (Applicable after probationary period)
You will be entitled for Health Insurance
Variable Performance Pay (VPP)

Relocation Package:

• 2-4 weeks accommodation – (Sharing Basis- Max 2 persons/room)
• Airport Transfer
• Visa Cost & Visa processing
休日 Annual Leave – 10 days (Applicable after probationary period)
Paid Holidays
Sick Leave
契約期間 Full Time
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Japanese CSA (Malaysia)

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