【Global Business/IT Consulting】Service Desk Consultant MO13345e | スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.の求人詳細


キービジュアル キービジュアル
更新日 2018-10-10
掲載開始日 2018-10-10

【Global Business/IT Consulting】Service Desk Consultant MO13345e

  • ★★★ シニアレベル
  • 転勤無し
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
企業名 会社名非公開
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(オープン・WEB系) - データベースSE
業種 ビジネスコンサルティング
勤務地 アジア 日本 東京都
アジア 日本
仕事内容 Wonderful Opportunity working with a leading global professional services company!

If you have solid skills and experience as a Service Desk Consultant, you are encouraged to apply.
Great corporation culture!

‐ Daily management of client requests/inquires (for customers using our hosting services post ・ implementation of applications).
‐ Prioritization of tickets and providing Level 1 support to clients, or escalating issues to IT team located in India or US if necessary.
‐ Interaction with clients, presenting solutions, engagement of business stakeholders in developing and delivering business solutions.
‐ Ensuring to meet defined SLAs, by collaboration with other practices and stakeholders.
‐ Hosting weekly and monthly meetings to track the status of issues raised.
A global company that conducts business / IT consultation in Pharmacovigilance area. The company culture is open, enthusiastic, fun, learning, adapting, supporting and respecting.
勤務時間 9:00 - 18:00(Mon - Fri)
応募条件 ‐ High level of client facing skill, interpersonal skills, team work skills
‐ 3 ・ 5 years of experiences in IT Application Managed Services, handling multiple clients
‐ High level of technical skill for application system maintenance (system configuration, data maintenance with SQL)
‐ ITIL certifications
‐ Good exposure to IT management tools & strong understanding of Incident/Problem/Service Requests, Change Control, and service level monitoring
‐ Bachelor's Degree or higher

【Skills Preferred】
‐ Support experience in workflow-based application software
‐ Basic knowledge of Active Directory and SQL
‐ Work experience in pharmaceutical or medical device industry
‐ Able to read flow chart, or experience in using flowchart (experience in defining requirements is not necessary)
‐ Argus Support experience
‐ Well versed with various SDLC models and Software Test life cycle and Defect Management Life Cycle
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 500万円 〜 700万円   
給与に関する説明 ‐ Social insurance
‐ Transportation Fee
休日 Saturday, Sunday, and National Holidays
契約期間 Permanent
最寄り駅 東京23区内/ Tokyo




スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.




Hot Agent人材紹介企業

【Global Business/IT Consulting】Service Desk Consultant MO13345e