人材紹介Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
事務系 - 営業事務/アシスタント/一般事務/受付
As Customer service, you will be responsible to provide information about their products for the Asian region. You will have normal working hours without over hours and no weekend work.
* Provide functional support and training on our products and solutions.
* Effective communication with internal and external client through all modes of communication.
* Log tickets in CRM for all issues reported by client.
* Resolves product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem, escalating, prompt follow through with Level 2 and 3 to ensure resolution
* Support clients' issues reported from Sales and Account Management team.
* Perform investigation and issue claims to client.
* Analyse statistics or other data to determine the level of customer service our organisation is providing.
* Manage onboarding of all products for Asia region
* Develop onboarding activities and timelines for new client
* Conduct kick-off call with Account Manager and client to collect requirements and present timeline
* Execute on day-to day onboarding tasks including configuration, problem resolution, solution research, analysis, client training, and workflow understanding
* Provide onsite training to the client at local market when needed
* You have a bachelor degree
* You have minimum 1 year experience as customer service or have experience as clerk/receptionist
* You have a native level of Japanese and you are good in English
You will receive a competitive salary and you will be able to work in an international hospitality company. You will have normal working hours without over hours and no weekend work.
|Our client is an internet player and is leader in the hospitality industry. They have offices in Europe, Asia, Latin America...|
|年収||日本・円 300万円 〜 400万円|