IT Support Team Leader in Kobe, Hyogo Ken | BiOS, Inc. / 株式会社バイオスの求人詳細


キービジュアル キービジュアル
更新日 2019-05-24
掲載開始日 2019-04-23

IT Support Team Leader in Kobe, Hyogo Ken

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  • 上場企業
  • 中高年歓迎

BiOS, Inc. / 株式会社バイオス

BiOS, Inc. / 株式会社バイオス
IT関連(その他) - IT ヘルプデスク
IT関連(インフラ系) - サーバー・マシン運用・保守
IT関連(インフラ系) - プロジェクトマネージャー
業種 ITコンサルティング
勤務地 アジア 日本 兵庫県

仕事内容 [Job Description]
In this position, a candidate will act as a team leader of our bilingual IT support team stationed on-site at the client’s office providing IT support.

Duties will include, but not limited to:
• Deliver IT support service scope, goals and deliverables in accordance to the client’s policies, procedures, and processes.
• Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment.
• Troubleshoot, support and incident-manage users PCs and other related technical infrastructure
• Participate and support global/regional projects requested by the client.
• Set and continually manage project expectations with team members and the client’s counterparts.
• Identify and resolve issues, conflicts and critical path within the service.
• Develop and deliver progress reports, proposals, requirement documentation, and presentations to the client, partners/vendors, and BiOS counterparts.
• Reporting and reviewing the performance of the services with the client’s counterparts on a weekly basis or as required.
• Direct, manage, and monitor on-site IT support team.
• Delegate tasks and responsibilities to team members.
• Create monthly shift work schedule for all resources.

Work location:
Kobe-shi, Hyogo
Nearest Station: Sannomiya
Foreign capital Consumer goods manufacturing company
応募条件 - Experience of team management in the field of IT user support (Team Management)
- Hands on IT Helpdesk experience in the area of Desktop/Deskside support
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 経験と能力に基づく   

IT Support Team Leader in Kobe, Hyogo Ken