High potential Customer Service with 2 to 5 years experience | Michael Page Japan の求人詳細


キービジュアル キービジュアル
更新日 2018-09-27
掲載開始日 2018-09-26

High potential Customer Service with 2 to 5 years experience

  • ★ エントリーレベル
Michael Page Japan
企業名 会社名非公開
Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 An exciting opportunity has arisen to join this very successful company that is constantly expanding and looking to grow the CS team. If you are passionate about achieving excellence and progression then this could be for you.


The successful Customer Service candidate will provide excellent service and first line support to customers. You will ensure that customers are dealt with in a friendly and professional manner, as well as maintaining accuracy and providing customers with the information that they require. Main duties and responsibilities:

* Providing first line support for customers - both on email and on the phone
* Creating rapport with customers, ensuring an open, honest and transparent service is maintained
* Ensuring that all data protection and confidentiality requirements are adhered to
* Maintaining ongoing targets and KPIs
* Taking part in ongoing training and development in order to attain and maintain the highest competency levels
* First line handling of complaints
* Undertaking delegated tasks by Customer Services Team Leader


* Demonstrable customer service experience (2 to 5 years)
* To be a confident communicator - both written and verbal in Japanese and English
* To be patient, calm and professional
* The ability to work as part of a team
* Ability to think on your feet and prioritise tasks
* Previous experience of Microsoft Office tools such as Word and Excel

Job Offer

* You can become a team leader in the near future
* 4M - 6M yen per year depending on experience
* Not many over time - great work life balance
The client is a famous international company. They are very unique and have a lot of new innovations. World wide they have more than 10 000 employees and are currently market leader in Japan.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 350万円 〜 650万円   

High potential Customer Service with 2 to 5 years experience