IC Customer Service Manager - Online Hospitality Company | Michael Page Japan の求人詳細

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キービジュアル キービジュアル
更新日 2018-10-09
掲載開始日 2018-09-20

IC Customer Service Manager - Online Hospitality Company

  • ハイクラス
  • ★★★★ マネージャーレベル
この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
カスタマーサービス - その他
業種 旅行・ホテル・レジャー・外食
勤務地 アジア 日本 東京都

仕事内容 This is a role with manager title but you'll be an individual contributor.


Description

You will be working with different teams to understand activities that are impacting the Japanese operations. You will identify causes that are driving customer dissatisfaction and costs to the offline businesses and present new solutions and opportunities.

* Accountable for driving premier Customer Experience whilst reducing customer effort.
* Work with internal teams to ensure opportunities result in evolution and positive product, policy and process improvements ultimately reducing the customers effort.
* Drive and lead the offline satisfaction delivery model, continually driving NPS and Effort reduction.
* Ensuring agent needs are integrated into online and offline technology plans.
* Coordinating and enabling new projects and initiatives.
* Providing operations expertise for planning and new initiatives.


Profile

* Excellent communication in Japanese and English, spoken and written.
* A highly analytical leader with vision in Customer Experience.
* Project Management experience required at Senior Manager level which will require using data to drive business improvement in a complex matrix organization. Successful experience of executing on complex business projects, and leading cross-functional project teams with a deep understanding of online retail, offline technologies and opportunities to improve customer experience.
* It's important that you have either online Travel, Airline Operations, hospitality, GDS and Travel Retail knowledge.
* Strong quantitative skills. Comfortable with building and vetting complex financial, work force and operational models. Ability to interact at all levels, including concise verbal and written executive-level communications.


Job Offer

You will receive a competitive salary plus target bonus.
企業について
(社風など)
Our client is one of the largest online hospitality companies in the world. They won different awards for best work places.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 700万円 〜 1200万円   
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IC Customer Service Manager - Online Hospitality Company

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