UP to 8M-Bilingual Helpdesk-Top Tier IT company | Michael Page Japan の求人詳細

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更新日 2018-09-20
掲載開始日 2018-09-19

UP to 8M-Bilingual Helpdesk-Top Tier IT company

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取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - 社内システム担当
IT関連(インフラ系) - サーバー・マシン運用・保守
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 Our client is actively looking for a bilingual helpdesk support engineer to join the Tokyo team as soon as possible, a person with experience in Windows or IOS level 1 helpdesk support, who is also interested in troubleshooting and wants to learn more IT skills.


Description

* Provide appropriate technical assistance and support for incoming queries and issues related to computer systems, hardware, and software.
* Respond to queries either in person or over the phone/email/ticketing system.
* Maintain effective documentation for raised inquiry and request using the dedicated system.
* Install, modify, and repair computer hardware and software based on the request.
* Strong communication with both users and IT members to identify the suitable assigner and when to escalate.


Profile

* Above business level Japanese and English.
* Applicants reside in Japan.
* Experience in helpdesk task such as trouble-shooting desktop, laptop, printer, hardware, software, and other peripheral device issues.
* Experience in Microsoft Windows support, or Apple OS support (not compulsory)
* Experience in basic network support (LAN connection, switch/hub/router setting) and security fundamentals.


Job Offer

* Dynamic and international working environment.
* Competitive salary, up to 8M depends on experience.
* Skill-up opportunities on a technical role.
* User-facing role.
* Comprehensive employee welfare package, paid holidays, transportation allowance, insurance etc.


Page Group Japan is acting as an Employment Agency in relation to this vacancy.
企業について
(社風など)
The securities industry currently has a huge potential in the Japanese market. Our client has become a very successful player in the industry. Their products enable enterprises to discover sophisticated targeted threats at a very early stage, disrupt them at the stem and significantly reduce the costs and damages caused by such attacks.
英語能力 日常会話(TOEIC 475-730)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 経験と能力に基づく   
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UP to 8M-Bilingual Helpdesk-Top Tier IT company

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