Hotel Front desk to become Customer service in IT company | Michael Page Japan の求人詳細

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キービジュアル キービジュアル
更新日 2018-09-15
掲載開始日 2018-09-14

Hotel Front desk to become Customer service in IT company

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この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
事務系 - 営業事務/アシスタント/一般事務/受付
業種 旅行・ホテル・レジャー・外食
勤務地 アジア 日本 東京都

仕事内容 As Customer service, you will be responsible to provide information about their products for the Asian region. You will have normal working hours without over hours and no weekend work.


Description

Customer Support

* Provide functional support and training on our products and solutions.
* Effective communication with internal and external client through all modes of communication.
* Log tickets in CRM for all issues reported by client.
* Resolves product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem, escalating, prompt follow through with Level 2 and 3 to ensure resolution
* Support clients' issues reported from Sales and Account Management team.
* Perform investigation and issue claims to client.
* Analyse statistics or other data to determine the level of customer service our organisation is providing.

Onboarding

* Manage onboarding of all products for Asia region
* Develop onboarding activities and timelines for new client
* Conduct kick-off call with Account Manager and client to collect requirements and present timeline
* Execute on day-to day onboarding tasks including configuration, problem resolution, solution research, analysis, client training, and workflow understanding
* Provide onsite training to the client at local market when needed


Profile

* You have a bachelor degree
* You have minimum 1 year experience as customer service or have experience as clerk/receptionist
* You have a native level of Japanese and you are good in English


Job Offer

You will receive a competitive salary and you will be able to work in an international hospitality company. You will have normal working hours without over hours and no weekend work.
企業について
(社風など)
Our client is an internet player and is leader in the hospitality industry. They have offices in Europe, Asia, Latin America...
英語能力 日常会話(TOEIC 475-730)
日本語能力 ネイティヴレベル
年収 日本・円 300万円 〜 400万円   
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Hotel Front desk to become Customer service in IT company

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