【Senior Developer Support Engineer】★大手外資系IT企業 日本進出★ | EPAM Systems Japan 合同会社/EPAM Systems Japan G.K.の求人詳細


キービジュアル キービジュアル
更新日 2018-09-20
掲載開始日 2018-09-18

【Senior Developer Support Engineer】★大手外資系IT企業 日本進出★

  • ★★ スタッフレベル
  • 女性歓迎
  • 上場企業
  • 中高年歓迎

EPAM Systems Japan 合同会社/EPAM Systems Japan G.K.

EPAM Systems Japan 合同会社/EPAM Systems Japan G.K.
IT関連(オープン・WEB系) - 業務アプリケーションSE
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - IT ヘルプデスク
業種 システムインテグレーター
勤務地 アジア 日本 東京都

仕事内容 【お勧めポイント】
★世界25ヵ国に展開! 従業員数は約30,000人!
★トレーニングが充実‼Google Cloud Platform資格取得サポートあり!



◆クラウドプラットフォーム製品・クラウドソリューション・Appleエンジン・Big QueryとCloudストレージを含むAPIを使用するクライアントのサポート
◆イベント管理: 高可用性確保のためのモニタリング(ネットワーク、サーバー、ウェブアプリケーション)

◆Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage
◆Event Management: monitor network, server and web applications to ensure high availability.
◆Incident Management, Problem Management: open, update and close trouble tickets with detailed information relating to trouble reported.
◆Provide technical assistance and developer support as part of a global 24x7-support organization.
◆Work closely with engineers and product managers to improve the product and make our customers successful.
◆Knowledge Management: develop and maintain a working knowledge of a wide range of applications and systems.
◆Incident Management, Problem Management and ChangeManagement: change requests and incident ticket handling for the remaining Infrastructure Teams.
◆Follow notification and escalation procedures.
◆Follow standards for communications with business involving operational issues
◆Monitor cases queue and assist agents with case queries
◆Be subject matter expert for other agents
◆Share knowledge and educate the agents with product updates and best practices

【EPAM systems】
Established in 1993, EPAM Systems, Inc. (NYSE: EPAM) is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, EPAM employs over 19,000+ IT professionals and serves clients worldwide utilizing its award-winning Central, Eastern European global delivery platform, and its locations in 25 countries across 4 continents. In 2013, EPAM was ranked by Forbes as #6 among America's 25 Fastest-Growing Tech Companies and #2 on the list of America's Best Small Companies: 20 Fast-Growing Tech Stars.
We value individuality and we are highly interested in motivated people with desire to grow, as we do not believe in micro-management.
We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.
Project description
EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.
勤務時間 レギュラー:9:00 – 18:00
シフト勤務あり *要相談
応募条件 【必須条件】
◆Java, Python, PHP , Go
◆Cloud コンピューテイングの経験
◆ウェブプロトコルの経験(HTTP, TLS, etc.)

【必須語学スキル】 ※下記該当するものいづれか1つ
①日英バイリンガル: 日本語流暢レベル・英語ビジネスレベル
②韓英バイリンガル: 韓国語流暢レベル・英語ビジネスレベル
③中英バイリンガル: 中国語流暢レベル・英語べジネスレベル


◆分散コンピューテイング経験(NoSQL, Map Reduce, etc.)

【Required skills】
◆3+ years’ experience fully as Developer Engineer or a combination of Networking and Development
◆Proficient in at least one of Java, Python, PHP or Go
◆Ability to read and understand code and able to write code samples to reproduce customer issues
◆Familiarity with cloud computing
◆Familiarity with web protocols (HTTP, TLS, etc.)
◆Familiarity with SQL
◆Handling high severity issues and troubleshooting experience
◆Experience working on production environments & client facing
◆English B2/C1

【Necessary Language Skill】※Looking for one of the following
①Fluent level of Japanese /Business level English
②Fluent level of Korean/Business level of English
③Fluent level of Chinese/Business level of English

【Nice to have】
◆Experience with Platform as a­ Service (PaaS)
◆Familiarity with parallel/distributed computing (NoSQL, Map Reduce, etc.)
◆Familiarity with modern API technologies
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 700万円 〜 1200万円   
給与に関する説明 社会保険完備 交通費支給 研修制度(技術、語学研修あり、Lynda.com使用可能です)
休日 週休2日制(シフト勤務あり)
有給休暇 育児休暇 傷病休暇
契約期間 Full time 正社員雇用
最寄り駅 大門駅 / 御成門駅から徒歩約5分。浜松町駅から徒歩約8分。




EPAM Systems Japan 合同会社/EPAM Systems Japan G.K.




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【Senior Developer Support Engineer】★大手外資系IT企業 日本進出★