人材紹介スキルハウス・スタッフィング･ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連（その他） - IT ヘルプデスク
IT関連（その他） - 社内システム担当
IT関連（その他） - その他
A dynamic, fast･growing, global mobile device insurance and support service company is seeking a bilingual End User Support/Service Desk Specialist to support internal user workspace environment including desktops, applications and peripherals.
The successful candidate will report to the team manager but will function in a team leader role.
･ Deliver excellent customer service in･person, on the phone or via email
･ Communicate with off･shore team in English by phone/email/chat.
･ Understand and exhibit the contractual agreements and resolve issues/constrains.
･ Demonstrated ability to work independently and collaboratively with all levels of staff
･ Vendor management
･ Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.
･ Lead Service desk team members
|Great opportunity to work at a global insurance company that aspires to support their customers with digital product troubles. The company will replace or repair your mobile phones or provide remote support on how to set up electronic devices.|
|勤務時間||9:00 - 17:30（Mon - Fri）|
･ 3+ years of helpdesk/desktop support in enterprise environment experience.
･ Technical skillset includes common desktop hardware, operating systems, applications and peripherals
･ Experience to lead Service desk team members
･ Able to work under pressure.
･ Reasonable IT financial knowledge
･ Knowledge of COBIT, ITIL and PMP
･ Strong collaboration, negotiation, and influencing skills cross･functionally, cross country and region, and throughout multiple organization levels.
･ Ability to multitask and manage high volumes of activity & demonstrate measurable results.
･ Demonstrated aptitude towards high standards for quality and performance.
･ Entrepreneurial spirit, hands･on approach, focused on continuous and incremental improvement.
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 500万円 〜 800万円|
‐ Social insurance
‐ Transportation Fee
|休日||Saturday, Sunday, and National Holidays|