IT Helpdesk Analyst (Japanese Speaking) | Inter Island Manpower Pte Ltdの求人詳細


キービジュアル キービジュアル
更新日 2018-08-21
掲載開始日 2018-08-20

IT Helpdesk Analyst (Japanese Speaking)

  • ★★ スタッフレベル
  • 女性歓迎
  • 海外転勤有り
  • 新卒歓迎
  • 中高年歓迎
  • 未経験歓迎

Inter Island Manpower Pte Ltd

職種 IT関連(その他) - IT ヘルプデスク
IT関連(その他) - 社内システム担当
業種 人材紹介会社
勤務地 アジア マレーシア Selangor

仕事内容 WHAT you will be doing;
Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met. Evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives.
Acts as a role model for colleagues with regards to technical and behavioural competencies.

Computacenter is Europe's leading independent provider of IT infrastructure services. We advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf.

We deliver on-site services in nearly 60 countries, and supply IT hardware and software to customers in more than 100 countries. At every stage, we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.
Our corporate and government clients are served by offices across the UK, Germany, France, Malaysia, and the Benelux Region, as well as our Group Service Desk, which has operations in the UK, Germany, Spain, South Africa, and Malaysia. Via this shared service facility, more than 1,100 native-speaking employees provide end user support in 18 languages. We handle in excess of four million contacts per year.

Customers with global requirements are served through an extensive international partner network, which mirrors the scale requirements of our European-headquartered client base.

For us here at Computacenter, people, like our services and innovation, are a major source of competitive advantage. It is for this reason that we are always actively searching for new talent. As a recognised ‘Investor In People’ employer, we play an energetic role in developing our people to truly enable them to go from strength to strength.

We are proud of the fact that our people are at the heart of what we do and therefore, value the skills and experience they bring to work with them each day. We have a clear mission and set great store by our DNA. We have a culture that embraces feedback and continuous improvement centred around our FACE behaviours, for the benefit of our customers.

Of course, we offer a competitive reward package, but above all, the opportunity to work for a leading IT services and solutions organisation.
応募条件 WHO we are looking for;
Ability to speak and write Japanese Language at Berlitz Level 8 (near native level).
At least 1 Year(s) of working experience in the related field is required for this position. Preferably Entry Level specialized in Technical & Helpdesk Support or equivalent.
Works under supervision. Uses minor discretion. Able to follow instructions and procedures
Proven experience in IT Desktop Service environment.
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
Demonstrates an organised approach to work. Demonstrates customer service abilities Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills Demonstrates awareness of health and safety at work
Applicants must be willing to work in Puchong Financial Corporate Centre, Bandar Puteri.
Applicants must willing to work on 8+1 hours shift and 5 days work; coverage hours are between 6:00AM to 10:00PM and Mon to Sun.
Full time position(s) available; 12 or 24 months contract or PERMANENT.
英語能力 日常会話(TOEIC 475-730)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   

IT Helpdesk Analyst (Japanese Speaking)