人材紹介Michael Page Japan
IT関連（その他） - カスタマーサポートエンジニア
IT関連（その他） - 通信ソフト開発
IT関連（その他） - その他
The Technical Support Engineer will provide email, telephone and online meeting based technical and product support to the product's enterprise level customers, resellers and evaluators.
*Provide email/telephone/online meeting based technical and product usage support to customers and evaluators
*Enhance customer satisfaction with timely responses, consistent communications, and satisfactorily resolving each case while escalating quickly to support management when needed
*Provide product usage guidance
*Diagnose complex problems in a 3-tier environment working with Docker containers, operating systems, and databases
*Reproduce product issues for resolution by Engineering
*Work with the pre-sales team to provide technical support for sales activities where needed
*Meet directly with Japan's largest resellers
*Proactively provide online content, including solutions to common problems, preventative advice and answers to customer forum questions
*Assist with customer communications including technical product announcements, product delivery, and upgrade recommendations
The ideal candidate has previous Technical Support experience with software application products and is a strong verbal and interpersonal communicator.
*Strong technical expertise in 2 or more of the following:
*LINUX shell scripting and administration
*Docker container-based deployments
*Web application servers, particularly Tomcat
*Databases & SQL (Postgres)
*Open Source Software Components such as Apache Tomcat, PostgreSQL, and Solr.
*Ability to manage, defuse and solve critical customer issues and situations
*Prior Technical Customer Support experience with complex Enterprise level software applications
*Previous experience reviewing source code and providing small code examples
*Demonstrated passion for providing outstanding technical support and commitment to customer satisfaction
*Excellent troubleshooting skills
Highly skilled and highly professional colleagues
Friendly and global working environment
Excellent culture and Lots of room to grow
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anqi Zhang on +813 6832 8996.
|The company's leading products to automate the process of securing and managing open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. The company is headquartered in Burlington, MA, and has offices in San Jose, CA, London, Belfast, Hong Kong, Tokyo, Seoul, Vancouver and Beijing.|
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 800万円 〜 1500万円|