Associate Systems Analyst | T.A.O Group K.K.( Stepfirst )の求人詳細


キービジュアル キービジュアル
更新日 2018-11-02
掲載開始日 2018-11-02

Associate Systems Analyst

  • ★★ スタッフレベル
T.A.O Group K.K.( Stepfirst )
企業名 会社名非公開
T.A.O Group K.K.( Stepfirst )
IT関連(インフラ系) - ネットワークエンジニア
IT関連(その他) - カスタマーサポートエンジニア
IT関連(オープン・WEB系) - 業務アプリケーションSE
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 Primary Purpose

Provide customer service and frontline support for clients subscribing to suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services.

Essential Functions

Perform frontline technical support as part of a global team to deliver exemplary customer service to SaaS Operations clients.
Coordinate with clients and vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by automation tools.
Follow departmental procedures to ensure timely, high quality delivery of service to global SaaS Operations clients and help ensure a “five 9’s” level of service availability.
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
Provide periodic off-hours support.
応募条件 Requirements and Qualifications

A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills
Excellent interpersonal, verbal, and written communication skills
Aptitude for technical troubleshooting
Ability to succeed in a mission critical, technical, customer service and support environment
Ability to work effectively with internal departments and external vendors to resolve client issues
General familiarity with Windows administration, networking, and databases preferred
Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
Salesforce administrator or related experience desirable, but not required
Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision.
Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
Strong analytical and problem-solving skills.
Travel unlikely to be required.
Must speak business level Japanese.
Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.

 Internal and External Contacts

Interfaces regularly in both verbal and written form with all levels of professionals.
Interfaces regularly with external customers and other parties.

Reporting Structure

Reports to a Team Lead or Manager in SaaS Operations, who provides supervision, guidance and evaluates work performance on a periodic basis.
英語能力 日常会話(TOEIC 475-730)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 経験と能力に基づく   
給与に関する説明 Social Insurance
Commuting/Transportation Allowance
休日 Five-Day Workweek
Paid Holidays
契約期間 Full time

Associate Systems Analyst