Media Services Support - Finance firm | Emerge 360 Japan K.K./Emerge 360 Japan 株式会社の求人詳細


キービジュアル キービジュアル
更新日 2018-08-17
掲載開始日 2018-08-10

Media Services Support - Finance firm

  • ★★ スタッフレベル

Emerge 360 Japan K.K./Emerge 360 Japan 株式会社

Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - 社内システム担当
カスタマーサービス - カスタマーサービス/カスタマーサポート
業種 人材紹介会社
勤務地 アジア 日本 東京都

仕事内容 Excellent opportunity as part of a great team providing superior support.


Guarantee the support, management, integrity and quality of the Video and Audio Conferencing infrastructure

Responsible for proactive monitoring and control of the Video Conference environment, and Incident Management of any issues.

Asset Management of Media Services equipment Direct Escalation of issues related to CISCO, Avaya and Tandberg hardware

Provide in-room white glove services to VIP clients and on standby support to VVIP clients Support clients via Remote Video Concierge Support

Registration of Video Conferences in the system for all entities

Manage client expectations for room and video conference reservations and ensure they are logged and booked in a timely manner

Be able to provide white glove service for Senior Level staff Interact with Regional and Global Teams to ensure Regional and Global meetings are problem free, launched on time and no negative impact to clients

Provide support to clients via telephone in the event called upon during video conferences.

Ensure that all calls, service requests and change requests are logged and processed according to company procedures

Provide regular status reports to management.

Ensure documentation is kept up-to-date and accurate.
応募条件 Strong customer service and support skills
Able to deal with executives and be able to understand their requirements
Attention to detail
Business English & Native Japanese skills
Excellent time management skills
Pleasant phone manner
Excellent communication skills
Able to effectively work in a team
Desired skills: Video and audio skills Call center and helpdesk support experience
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 350万円 〜 450万円   
給与に関する説明 社会保険完備
休日 完全週休2日制(土・日・祝祭日)

Media Services Support - Finance firm