人材紹介スキルハウス・スタッフィング･ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連（その他） - カスタマーサポートエンジニア
IT関連（その他） - プロジェクトマネージャー
IT関連（オープン・WEB系） - ERP・SCM・CRM設計
Our client is looking for an experienced IT Operations Manager, for their China/APAC/Japan region, to join their Commercial IT & Business Partner Team and who can bring a depth of knowledge and experience in Veeva CRM and its immediate eco･system.
‐ Implement and manage the support model for Commercial IT Solutions (L1, L2 and L3) according to global framework
‐ Vendor and service management, including following up on SLAs, responsible for key support processes like service request, incident management and change management
‐ Manage smooth transition from Project to Operations
‐ Manage a team of IT professionals including IT helpdesk and IT systems administration
‐ Manage the development of helpdesk procedures
‐ Works closely with the regional commercial IT lead and business lead to report and analyze support performance
‐ Engages continuously with our vendors and reviews their deliverables, KPIs and adherence to SLAs
Listed Japanese pharmaceutical company that has over 200 years history and global presence in 70 countries.
|勤務時間||9:00 - 18:00（Mon - Fri）|
‐ Previous experience working with nearshore/offshore locations and Chinese and Indian cultures
‐ Minimum 5 years related experience in IT Operations, ideally in Commercial solutions such as CRM as well as exposure to Pharma
‐ Japanese as native language, speaking fluent English is a must, Mandarin a plus
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 1400万円 〜 1700万円|
‐ Social insurance
‐ Transportation Fee
|休日||Saturday, Sunday, and National Holidays|
|契約期間||1 year contract|