三菱ふそうトラック・バス株式会社 / MITSUBISHI FUSO TRUCK & BUS CORPORATION
カスタマーサービス - カスタマーサービス/カスタマーサポート
マーケティング/PR - ビジネス開発/経営企画
機械（自動車/プラント/精密機器） - その他
Customer Services Management
It is the Customer Services teams who gets our engineering innovations on to the road!
People who buy our vehicles also wish to receive great service during the period of use. They want to have individual advices, effective processing of warranty and damage claims, first-rate maintenance, and optimum parts supply. Therefore we, the Customer Services team, develop and future-proof our service network and determine the strategic orientation of key business processes. For generating sales leads, we spare no effort to identify and assess customers’ needs to achieve satisfaction with building sustainable relationships and trust through open and interactive communication. Our Key areas include Product management, Warranty & Goodwill management, Field management for Japan and International and other customer service support.
With this effort and the help of a multicultural as well as motivated team we generate over 50% of Mitsubishi Fuso’s revenue. This makes our Customer Services department highly profitable and therefore one of the most important areas within the organization.
Your Roles and Tasks
1.Develop Downstream products aimed at increasing revenue - Service Contracts, Extended warranty, Fleet part programs
2.Develop & implement products aimed at improving Customer Satisfaction by Conducting Survey, Identifying areas of improvement, Loyalty programs, Dedicated programs for key accounts
3.Marketing & promotional material for launch of new products in markets
Mitsubishi Fuso Truck and Bus Corporation (MFTBC) is an integral part of Daimler Trucks, the world’s largest truck manufacturer. With our FUSO brand, we make up approximately 40% of the Daimler Trucks sales volume with a presence in more than 160 markets worldwide. Since our first bus, we have aspired to bring society and our customers the highest quality of products and services.
By Combining Japanese tradition and the global power of Daimler, Mitsubishi Fuso provides unparalleled experience in a world leading company. This means that you will associate with global business partners every single day.
•Bachelor's Degree in Engineering or Business (or related Studies)
•Excellent analytical skills
•Market research abilities
•Data analysis skills
•Business case calculation skills
•Microsoft Office(Excel, PowerPoint)
|英語能力||ビジネス会話 (TOEIC 735-860)|
Flex Time & Superflex
Home Office possible
Zero Overtime Policy