Head of Customer Excellence - Healthcare & Life Science | Michael Page Japan の求人詳細


キービジュアル キービジュアル
更新日 2018-07-28
掲載開始日 2018-07-27

Head of Customer Excellence - Healthcare & Life Science

  • ★★★ シニアレベル
Michael Page Japan
企業名 会社名非公開
Michael Page Japan
カスタマーサービス - その他
業種 製薬メーカー
勤務地 アジア 日本 東京都

仕事内容 Together with your team, you will provide customer services to enhance their engagement and satisfaction. You will contribute to the growth of the business and prepare for future needs.


* You will lead and coordinate Customer Service, Sales Support and Technical Support operations
* You are responsible for the budget of local customer service and sales support
* You will develop your team's strategy and execute it
* Define, implement and deliver KPI's
* Develop and execute procedures
* Establish a network with internal stakeholders
* You are responsible for DSO and risk management
* Ensure the team brings the highest level of support


* Bachelor's degree or above
* Management degree or diploma is preferred
* You have 10+ years experience within a large company with hangs on exposure to strategic / commercial marketing, customer segmentation, ...
* You have 15+ experience in customer service
* You have a great management track record
* Strong KPI Driven performance management.

Job Offer

You will have a very attractive salary. You will receive responsibilities from early on and you can draw your own career map.
Our client is one of the biggest pharmaceutical, life sciences company in the world.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   

Head of Customer Excellence - Healthcare & Life Science