人材紹介株式会社エム・アール・アイ・ジャパン / MRI JAPAN Inc.
カスタマーサービス - カスタマーサービス/カスタマーサポート
事務系 - 営業事務/アシスタント/一般事務/受付
1 － General administrative support:
•Independently takes care of general administrative tasks following a guideline and in a defined time frame
•Deals with incoming correspondence, inquiries and phone calls, types and prepares various letters and correspondence, ppt. presentations and tables following detailed instructions, translation of English documents to Japanese
•Filing, database administration, keeping any kind of list up－to－date,
•Shipping of spare parts/other materials if required, RMA management, tools calibrations etc
•Support APAC supply chain with Spares inventory ordering, warehouse coordination.
•Issues monthly reporting and prepares KPIs to support Technical Manager with reporting
•Support with technical administrative issues:
＃ Calendar planning – technical trainings; instrument PMs; SW and HW upgrades
＃ Reviews standard department expenditures and reporting
•Informs, advises and supports Technical Manager on processes, guidelines and services that are specific to the department:
•ISO documents, IT applications （DCM, Webtraining, GTP, Office support）, Tools orders and qualifications.
•Supports new employees in their introduction phase
Service CRM support:
•Support team with entries to CRM
•Monthly update of Product install base record
•Co－ordination of customer performance data
•Monthly Reporting, trending, maintaining instrument database on upgrades etc.
•Generate report for team with data in CRM
Training material and Technical updates:
•In collaboration with Global team, manages the training material translation and availability, records and maintains the material database. Contributes to the elaboration ＆ distribution of technical updates and SOPs to Japanese team.
•Independently maintains any kind of list up－to－date （certified operators on site, internal trainings, etc.）
•Handle hotline call from Japan customers
•Manage the online Hotline call sytem and forward call to on duty FSE/TAS
•Respond to customers on Hotline queries received
Education:Graduate in Science or Arts, with certificate course in English
Languages:English and Japanese
•Minimum of 5－10 year’s experience in similar position
•Excellent organizational, record keeping and inventory skills required.
•Proficient with Microsoft applications and familiar with computerized call handling systems.
•Self－motivated and self－directed, with strong interpersonal and communication skills.
•Standard 40 hour work week per Japan labor regulations
•Experience in CRM systems will be a additional advantage
•Knowledge of GMP, ISO and other certifying agency policies and regulations adds additional value
1. Customer Focus
2. Team player
6. Drive for Results
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 400万円 〜 500万円|