人材紹介Michael Page Japan
IT関連（その他） - カスタマーサポートエンジニア
IT関連（その他） - IT ヘルプデスク
IT関連（その他） - その他
Looking for a passionate, motivated, and driven solutions engineer to help solve our customer's needs and provide exceptional customer support. The ideal candidate will have both the technical and customer facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with customers, and provide value to users by ensuring that you offer world class customer support.
* Effectively analyze complex issues, identify possible solutions, and present recommendations to the client via our ticketing system, email, and phone.
* Become a recognized subject matter expert on the company's products, services, mobile SDKs, and other integrations.
* Write custom internal tools to increase efficiency
* Communicate professionally over tickets, email, and phone with a wide range of technical and non-technical customers to empower them within our products.
* Have fun learning!
* You bring a minimum of 3 years of experience in client facing and technical skills.
* You are passionate about troubleshooting with a great attention to detail.
* You have familiarity with tools such as Chrome Debugger, Charles Proxy, Firebug, mobile debugging, various BI tools, databases, and SQL languages.
* You have experience in digital marketing and web analytics products such as Adobe Analytics, Webtrends, Google Analytics, and IBM Analytics.
* You possess excellent written and verbal communication skills and are a clear and articulate speaker
* You have a university degree or college diploma in Computer Science or a related field.
* International work environment
* Work at on of the fastest growing companies from the US
* Located in central Tokyo
* Great employee benefits and perks
* Start-up environment
応募は、以下の応募ボタンからお願いします。詳細につきましては、James Blancheにお問い合わせください+813 6832 8942。
|A California based and award winning industry leader in enterprise tag management and marketing solutions. It has been recognized as one of the fastest growing companies in the US serving hundreds of partner companies worldwide. With several hundred employees serving a global clientele from 8 global offices, they are focusing on the Japanese market and are looking for motivated individuals to be a part of their growing business.|
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 600万円 〜 1000万円|