Compass Offices Japan 株式会社/Compass Offices Japan K.K.
ホテル/レジャー/外食系/旅行 - 店長/店舗管理/スーパーバイザー
資産/不動産資産/不動産 - 施設管理
カスタマーサービス - カスタマーサービス/カスタマーサポート
The Operations Manager (OM) is responsible for client retention and the increase of the customer service income across the centers in the designated area/centres. The OM is accountable for ensuring the Centre Managers are delivering an effective and efficient Business Centre operating in line with guidelines of the Compass Offices service standards, standard operating policies and processes. Furthermore, the OM is in charge of management, guidance, motivation and training of the centre teams.
•Supervise and conduct training programs for Client Services Team
•Monitor daily operations of all centres and ensure service standards are met.
•Ensure client satisfaction by ensuring the highest level of customer service is provided by the centre team
•Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies.
•Conduct probation/Annual reviews and developing plan for operational staff
•Ensure that the service revenue targets as set out in the budget are achieved or where possible exceeded.
•Prepare and submit an annual service income budget for the ensuring operating year
•Review and upgrade training material as required and instructed by the company.
Our story began in 2009 when Andrew Chung, a veteran entrepreneur in Asia, experienced inconsistent, not so transparent pricing and poor services from existing serviced office providers.
He decided to provide an alternative solution to the existing serviced office industry. He believed that customers desire to experience a service with transparent pricing that is not just reliable, but also delivers a business community where they can learn, grow and safe for their businesses.
He founded Compass Offices. The company is built around supporting the needs of the clients. One Centre in Hong Kong has now grown into over 30 centres located in 8 cities across Asia Pacific with more than 300 employees.
To us, we want to provide clients with more than just offices. We want to be our customers' partners. We are proudly supporting their business.
Be the best versions of ourselves.
Make Compass a great place to work.
|勤務時間||8 hours per day|
•Experience in other Serviced Office provider or hospitality industry
•Customer service, sales and administration skills and experience
•Exceptional time management skills
•Experienced in budget management, cost control and reporting
•Experienced in working according to set procedures
•Strong working knowledge of Microsoft Windows as well as IT / Telecoms
•Language: local language near native, English business fluent
|英語能力||流暢 (TOEIC 865点以上)|
|最寄り駅||Compass has two offices in Tokyo, located in Meguro and Kamiyacho|